Dutch Tech Support Specialist - Medical Devices (Remote)

PartnerHero; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A global tech company based in Cape Town is seeking a Technical Support Specialist who is proficient in Dutch. The role involves troubleshooting technical issues through phone and email communication, helping users with sensory equipment related to hearing and balance. Ideal candidates will have experience in technical support and a strong attention to detail. The company offers a competitive salary, remote work arrangements, and comprehensive benefits.

Benefits

Remote working arrangements

Competitive base salary

Comprehensive benefits package

Training and professional development opportunities

Access to free fitness workouts

Qualifications

• At least 2 years of experience in technical support or customer support.
• Strong judgment when choosing solutions for issues.
• Experience documenting cases in a CRM.

Responsibilities

• Take ownership of support cases until resolution.
• Troubleshoot hardware, software, and connectivity issues.
• Contribute to internal knowledge articles.

Skills

C1/C2 Dutch proficiency

Technical troubleshooting

Communication skills

Attention to detail

Tools

Salesforce

Windows (drivers, Device Manager)

Basic networking

Job description

A global tech company based in Cape Town is seeking a Technical Support Specialist who is proficient in Dutch. The role involves troubleshooting technical issues through phone and email communication, helping users with sensory equipment related to hearing and balance. Ideal candidates will have experience in technical support and a strong attention to detail. The company offers a competitive salary, remote work arrangements, and comprehensive benefits.