Dutch-Speaking Customer Care Agent | Remote/Hybrid

MCI; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading technology-enabled business services company is looking for dedicated Dutch-speaking agents to provide exceptional support. The ideal candidates will be fluent in Dutch and proficient in English, have strong communication skills, and possess a customer-focused mindset. This role in Cape Town offers a dynamic environment with opportunities for personal and professional growth and competitive compensation packages.

Benefits

Annual Leave

Health Benefits

Career Growth

Paid Training

Positive Work Environment

Casual Dress Code

Qualifications

• Must possess strong communication and interpersonal skills.
• Ability to multitask and thrive in a fast-paced environment.
• Previous experience in customer service or call center is preferred.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information and resolve customer concerns promptly.
• Maintain a high level of empathy and professionalism in all interactions.
• Collaborate with team members to enhance customer satisfaction.

Skills

Fluent in Dutch (spoken and written)

Proficiency in English

Strong communication skills

Customer-focused mindset

Education

Grade 12

Tools

Familiarity with CRM systems

Job description

A leading technology-enabled business services company is looking for dedicated Dutch-speaking agents to provide exceptional support. The ideal candidates will be fluent in Dutch and proficient in English, have strong communication skills, and possess a customer-focused mindset. This role in Cape Town offers a dynamic environment with opportunities for personal and professional growth and competitive compensation packages.