Dispatch Supervisor

RCL Foods; Pretoria; On-site; ZAR 240 000 - 300 000; Full time

Job summary

A leading food production company in Pretoria is seeking a Dispatch Supervisor for its Milling Division. This role involves managing the despatch operations, ensuring product delivery efficiency, compliance with health and safety standards, and overseeing staff performance. Ideal candidates will have a relevant diploma or degree, at least 3 years of supervisory experience, and proficiency in logistics management and systems like Syspro.

Qualifications

• Minimum of 3 years’ supervisory experience in a similar environment.
• Computer literacy in MS Office and Syspro is essential.
• Experience in Inbound & Outbound stock handling processes.

Responsibilities

• Manage the despatch environment to ensure customer delivery targets are met.
• Supervise and manage staff in the despatch area.
• Ensure compliance with health and safety regulations.

Skills

Logistics management

Supervisory skills

Computer literacy (MS Office)

Experience with Syspro system

Stock handling processes

Leadership

Education

National Diploma or Degree in Logistics, Fleet or Warehouse Management

Tools

Syspro

MS Office

Job description

Job title: Dispatch Supervisor

Job Location: Gauteng, Pretoria

Deadline: December 19, 2025

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Job Description

• RCL FOODS is searching for a Dispatch Supervisor to join the Milling Division. The role will be based in Pretoria and will report into the Customer Service Excellence Manager.
• The Dispatch Supervisor will be responsible for managing the despatch environment, including customer deliveries and the returns process to ensure customer service level targets are maximised with the stock that is available, and that the team’s productivity and performance are effectively managed at lowest cost.

Minimum Requirements

• Must have a National Diploma or Degree in Logistics, Fleet and / or Warehouse Management.
• Computer literacy (MS Office).
• A minimum of 3 years’ supervisory experience in a similar environment.
• Syspro system experienced required.
• Must have experience in Inbound & Outbound and stock handling processes.

Duties & Responsibilities

Outbound Control

• Control the functions of outbound, ensuring the correct products are despatched promptly out to the customer.
• Ensure that all orders are leaving the warehouse correctly packed and damage free.
• SD : 48Hrs lead time to Load Plan execution (Coordinate with Unitrans and execute load plan as per the priority list), ensure slots times are reviewed and adhered.
• SCTs stock deployment request make – 48hrs (If no load plan available LC to request or elevate to relevant personnel).
• Ensure Age and batches are correctly loaded as FIFO policy.
• Dispatch Inspections completed.
• Ensure COAs are issued to drivers where necessary.
• Ensure Stock is cleaned before loading.
• Ensure no broken pallets and damages loaded in a truck.

Inbound Control

• Control the inbound process by receiving product in good condition.
• Capture stock on the system to ensure that goods are controlled and easily identified.
• Ensure SCTs are received on the system as it happens.
• Good FG returned ensure they scanned back to the system.
• QC related stock scanned back to 2000 Immediately and Isolate.
• No more than 2 batches loaded in a customer load – unless agreed and approved.
• SCTs are loaded with 1 batch – and fill up with the next available batch.

Stock Control

• Ensure that the despatch area is ready for stock take and all stock correctly stored.
• Manage and allocate resource for stock count weekends.
• Ensure staff are available to re-count and only released once the Commercial team have agreed that the count is satisfactory. Ensure that all housekeeping and paperwork is correctly filed and always stored.
• HITW scanning timeously. HITW end of the shift reporting.
• Bin management – no mix Bins. Bin cards application.
• No barcodes should be removed from the pallets.
• Cycle counts conducted as WC instructions. Ensure production stores out loading.
• Rework operation is managed and monitored.

Partial Pallets

• Create new handling units for partial pallets to be combined.
• Decide on usage and movement of partial pallets.
• Train staff on rules of combining partial pallets.
• Monitor and manage partial pallet area to reduce the space requirements.
• Create SAP transactions to Write Off stock which are close to expiry and facilitate movement to Mixback area.

Staging Area and Office Maintenance Management

• Manage and monitor the condition of the staging area and office ensuring that it is kept clean. Damaged goods are dealt with according to SOP. Areas in need of attention are reported to the relevant stakeholders.
• All forklifts are in good working condition, batteries charged, and issues are reported to the Warehouse Controller.

Compliance and Health and Safety

• Ensure that all truck and forklift drivers have valid driver’s license's and PDP’s.
• Ensure appropriate PPE and uniforms are worn at all times.
• Ensure all staff members comply with health and safety requirements.
• Investigate and report on all injuries on duty (IOD’s).
• Implement safe working procedures.

Security Control

• Ensure that all stocks leaving the warehouse premises do so with proper documentation.
• Instruct security to check staff when they leave or enter the premises.
• Ensure that all trucks leaving the warehouse are documented.
• WB are operational – and escalated if there are issues.

Team Supervision

• Fully responsible for the supervision and management of both permanent and casual staff within the despatch area including pallets.
• Responsible for ensuring that there is always sufficient staff on site during the required loading hours.

Shift Handover

• Load plan update.
• Outstanding loads.
• Transportation / Logistics jobs