Digital & Social Media Marketing Coordinator

peopleworth; Stellenbosch; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic marketing firm in Stellenbosch is seeking a digital marketing professional to enhance social media and digital communications. The role focuses on managing customer interactions across various platforms and converting them into bookings. Ideal candidates should have experience in social media management, strong communication skills, and a proactive attitude. This position offers a clear pathway for career development from junior to mid-level responsibilities in a collaborative environment.

Benefits

Collaborative culture

Opportunities for growth

Hands-on experience with multiple brands

Qualifications

• Experience in social media management and digital communications.
• Ability to manage platforms independently and handle customer enquiries.
• Strong written communication skills and attention to detail.

Responsibilities

• Own and manage social media and digital communication platforms.
• Handle inbound enquiries across multiple digital channels.
• Convert engagement into bookings and sales through effective communication.
• Track and report on key performance indicators.

Skills

Social media management

Digital marketing

Customer communication

Performance metrics understanding

Attention to detail

Job description

At peopleworth, we support work where people and performance thrive. As part of our Employer Group, we work with a variety of forward-thinking partners and are excited to share this opportunity that sits within our growing group.

About The Role

This role is suited to an independent digital marketing, social media and communications professional who can take ownership of day-to-day digital platforms and performance outcomes. The focus is on managing engagement, handling inbound queries, and converting digital interactions into bookings and sales across multiple brands. This is a strong step-up opportunity for a junior professional looking to grow into a more performance-focused, mid-level role.

Key Responsibilities

• Take day-to-day ownership of social media and digital communication platforms across multiple branded profiles
• Manage inbound enquiries across social media, WhatsApp, email, Google Business, and related digital channels
• Convert engagement and queries into bookings and sales through timely, accurate, and professional communication
• Create, schedule, and manage organic social media content, supported by selective and trackable paid media activity
• Maintain consistent response times, including coordination of after-hours query handling where required
• Track and report on key performance indicators including engagement, response times, and conversion outcomes
• Maintain and update digital platforms including social media accounts, business listings, websites, and online profiles
• Support light website content updates to improve traffic flow and booking conversions
• Coordinate email communications and assist with implementing simple CRM or enquiry tracking solutions
• Engage with influencers or content partners where appropriate and aligned to brand needs
• Handle occasional phone-based enquiries and ensure clear communication routing

Requirements

• Demonstrated experience in social media management, digital marketing, or digital communications
• Comfort taking ownership of platforms and managing tasks independently
• Experience handling customer enquiries through digital channels
• Basic understanding of performance metrics and digital reporting
• Strong written communication skills and attention to detail
• Experience managing business profiles such as Google Business listings
• Familiarity with website content management systems or willingness to learn
• Ability to prioritise effectively in a fast-moving environment
• Interest in developing performance marketing and conversion skills
• Availability to work full-time with flexibility toward afternoon and evening coverage

Benefits

• Collaborative, people-centred performance culture
• Opportunities to grow in a fast-paced environment
• Hands‑on exposure to multi‑brand digital platform management
• Clear opportunity to develop from junior to mid‑level responsibility

Our Recruitment Process

• The peopleworth Employer Group follows a fair, transparent, and multi‑stage recruitment process designed to ensure mutual fit
• Application Submission: Complete the online form and answer brief application questions
• Initial Screening: Your application is reviewed for role alignment; successful candidates move to the longlist
• Video Interview Stage: You'll be invited to record short responses to 3‑4 role‑specific questions
• Live Interviews: Shortlisted candidates join first‑round interviews and, where applicable, further interview stages
• Final Shortlist and Verification: Reference and background checks are completed
• Offer and Contracting: Successful candidates receive formal offers and contract documents
• Pre‑boarding and Onboarding: Once accepted, you'll complete a pre‑boarding process before officially joining your employing organisation within the Employer Group

Throughout every stage, we value clear communication, respectful engagement, and timely feedback.