Digital Design Director: Customer Experience Leader

Absa Group; Johannesburg; On-site; ZAR 900 000 - 1 200 000; Full time

Job summary

A leading African bank in Johannesburg is seeking a Design Director to drive customer experience and design thinking across projects. This role involves overseeing complex design projects, collaborating with senior leaders, and inspiring design teams to deliver innovative experiences. Ideal candidates will have a Bachelor's Degree in a relevant field, extensive experience in design, and the ability to influence stakeholders. Join us in shaping the future of banking through exceptional design.

Qualifications

• At least 5 to 7 years’ experience directing design projects.
• Background in one or more design disciplines with an award-winning portfolio.
• Experience conducting audience and usability research.

Responsibilities

• Drive customer and design thinking in projects.
• Partner with business leaders on customer experience.
• Manage multiple design projects ensuring high-quality delivery.

Skills

Highly creative

Ability to communicate ideas

Inspiring others

Stakeholder influence

Education

Bachelor’s Degree in Arts/Social Science or equivalent

Degree in a Design discipline

Job description

A leading African bank in Johannesburg is seeking a Design Director to drive customer experience and design thinking across projects. This role involves overseeing complex design projects, collaborating with senior leaders, and inspiring design teams to deliver innovative experiences. Ideal candidates will have a Bachelor's Degree in a relevant field, extensive experience in design, and the ability to influence stakeholders. Join us in shaping the future of banking through exceptional design.