Digital Banking & Client Services Consultant

NedBank; Wes-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading financial institution in South Africa seeks a Service Consultant to educate clients on digital services, process cash transactions, and foster client relationships. The ideal candidate will possess a diploma and 1-2 years of experience in retail or banking client service, with a strong understanding of cash management. This role will be crucial in enhancing client interactions and ensuring service excellence, contributing to a positive client experience.

Qualifications

• 1 - 2 years experience in Retail/Banking Client Service.
• Experience with technology and first line problem resolution.
• Knowledge of Forex products is a plus.

Responsibilities

• Educate clients on digital and self-service solutions.
• Process cash transactions and fulfill cash requirements.
• Maintain and manage client relationships effectively.

Skills

Customer service principles

Problem solving skills

Relationship management

Cash transactions management

Education

Diploma

Higher Certificate in Banking Services - NQF5

Job description

A leading financial institution in South Africa seeks a Service Consultant to educate clients on digital services, process cash transactions, and foster client relationships. The ideal candidate will possess a diploma and 1-2 years of experience in retail or banking client service, with a strong understanding of cash management. This role will be crucial in enhancing client interactions and ensuring service excellence, contributing to a positive client experience.