Diagnostician/Technical Representative Global Grade 10 Re-advertised

Barloworld Power Angola; Boksburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading machinery service provider in Boksburg seeks an expert in technical support to resolve product issues and ensure satisfaction. Candidates must be qualified artisans, preferably with experience in diesel and earthmoving equipment mechanics. The role involves troubleshooting, problem-solving, and delivering informative reports, contributing significantly to product health and customer acceptance. This position demands strong interpersonal skills as well as proficiency in technical and business communication.

Qualifications

• Minimum 5 years post-apprentice/learnership experience.
• Demonstrated practical and theoretical training skills.
• Applicable product knowledge.

Responsibilities

• Provide expert technical support for warranty resolution.
• Support for new product introduction.
• Compile informative product issue reports.

Skills

Technical support

Trouble shooting

Problem solving

Failure analysis

Interpersonal skills

Computer literate (MS Office)

Planning and prioritizing

Technical report writing

Education

Qualified Artisan (e.g. Diesel Mechanic)

Tools

SAP

Service Technician Workbench

Job description

Position Outputs

• Expert technical support, investigations and reporting on resolutions of product issues in collaboration with Service.
• Engineering, ensuring product health and delivering end user acceptance at lower cost.
• Ensure improved product health for all products in area of responsibility
• Provide support for new product introduction
• Present product issues to management
• Compile informative product issue reports and address to Service Engineering, Caterpillar and Management.
• Provide expert technical support for Warranty resolution and one-hour training sessions
• Ensure effective self-management and performance ownership
• Ensure resolution of product issues according to Service Letter guidelines

Qualification, Experience And Competencies

• Qualified Artisan. [Mechanic in relevant trade (e.g. Diesel Mechanic / Earthmoving Equipment Mechanic) with
• Experience in engine, hydraulic and powertrain component rebuilt will be an advantage.
• Demonstrated practical and theoretical training skills.
• Sound interpersonal relationship skills.
• Computer Literate (MS Office & SIS ET, appropriate SAP proficiency, SIS STW Flashnet)
• Trouble shooting, problem solving and failure analysis skills
• Applicable product knowledge
• Familiar with the use of Service Technician Workbench
• Business communication and presentation skills;
• Planning and prioritizing of jobs;
• Experience in Technical report writing.
• Applied failure analysis (AFA) and scrap barrel training will be an advantage.
• Minimum 5 years post-apprentice/learnership experience]