Despatch Supervisor

Pro Tem; Cape Town; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A logistics company is seeking a Despatch Supervisor to coordinate the dispatch operations of glass products in Cape Town. The ideal candidate will have proven logistics experience, strong leadership skills, and a focus on quality and safety compliance. Responsibilities include managing dispatch schedules, team supervision, and documentation. The position offers a salary starting at R15,000 depending on experience.

Qualifications

• Proven experience in logistics or dispatch supervision.
• Strong leadership and team management skills.
• Excellent organizational and communication abilities.

Responsibilities

• Plan and schedule daily despatches of glass products.
• Lead and manage despatch staff.
• Ensure proper handling of fragile glass items.

Skills

Logistics supervision

Team leadership

Organizational skills

Communication

Tools

Dispatch software

Inventory systems

Job description

Overview

Job Title: Despatch Supervisor – Glass Industry

Department: Logistics / Operations

Location: [AIRPORT INDUSTRIA]

Reports To: BRANCH MANAGER

Job Purpose

To oversee and coordinate the despatch operations of glass products, ensuring timely, safe, and accurate delivery to customers while maintaining high standards of quality, safety, and compliance.

Responsibilities

• Despatch Coordination: Plan and schedule daily despatches of glass products to meet customer deadlines.
• Allocate delivery routes and coordinate with drivers and transport partners.
• Team Supervision: Lead and manage despatch staff, including loaders, drivers, and warehouse assistants.
• Provide training, performance feedback, and ensure adherence to SOPs.
• Inventory & Documentation: Ensure accurate documentation of goods dispatched, including delivery notes, invoices, and packing lists.
• Maintain real-time records of stock movement and despatch logs.
• Quality & Safety Compliance: Ensure proper handling and packaging of fragile glass items to prevent damage.
• Enforce safety protocols for loading and transportation.
• Customer Coordination: Liaise with sales and customer service teams to confirm delivery schedules.
• Address delivery issues, delays, or complaints promptly and professionally.
• System & Reporting: Use dispatch software to track shipments and optimize delivery routes.
• Generate daily / weekly reports on despatch performance and KPIs.

Qualifications

• Proven experience in logistics or dispatch supervision, preferably in the glass or manufacturing industry.
• Strong leadership and team management skills.
• Familiarity with dispatch software and inventory systems.
• Excellent organizational and communication abilities.
• Knowledge of transportation regulations and safety standards.

Preferred Attributes

• Attention to detail, especially in handling fragile goods.
• Ability to work under pressure and meet tight deadlines.
• Problem-solving mindset with a proactive approach.

Salary

R15 000 – UP depending on experience