Debt Collections Agent

Procera; KwaZulu-Natal; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A client-focused debt recovery company in KwaZulu-Natal is seeking a Local Debt Collections Agent. The successful candidate will be responsible for managing debt collections while ensuring compliance with policies and regulations. Excellent communication and negotiation skills are essential, along with a strong focus on customer service. Working hours include shifts from Monday to Saturday. Applicants should have at least a Matric or equivalent qualification.

Qualifications

• Strong verbal and written communication skills.
• Ability to listen actively and respond thoughtfully.
• Experience in negotiation and problem-solving.
• Comfortable with quantitative analysis and data interpretation.

Responsibilities

• Ensure timely recovery of outstanding payments as per company policies.
• Update and manage customer databases for data integrity.
• Engage with debtors to find sustainable repayment solutions.
• Address issues efficiently to maintain client relationships.
• Adhere to legislation and regulatory requirements.
• Provide exceptional customer service consistently.
• Take ownership of personal growth and skills enhancement.

Skills

Exceptional Communication Skills

Active Listening

Negotiation Expertise

Analytical Mindset

Numerical Proficiency

Results-Oriented

Confident and Assertive

Education

Matric / Grade 12 / NQF 4 or higher qualification

Grade 11 with at least 2 years work experience

Job description

Local Debt Collections Agent

Purpose of the Job

• Ensure the effective collection of outstanding debt on behalf of our client, in strict compliance with Blake and Associates’ policies, procedures, and regulatory requirements.
• Follow prescribed scripts and maintain daily contact volumes to reduce arrears and meet performance targets set by management or the client.
• Demonstrate urgency and professionalism when engaging with debtors, providing assistance and directing queries appropriately while preserving positive client relationships.
• Support business flexibility by assisting in other operational areas as required, in line with evolving business needs.

Minimum Qualifications and Experience

• Matric / Grade 12 / NQF 4 or higher qualification
• Grade 11 – (Must have at least 2 years work experience)

Job Responsibilities

• Manage Arrears Collections – Ensure timely recovery of outstanding payments in line with company policies.
• Maintain Accurate Records – Update and manage customer databases to ensure data integrity and compliance.
• Negotiate Effectively – Engage with debtors to reach fair and sustainable repayment solutions.
• Resolve Issues Promptly – Address queries and problems efficiently to maintain positive client relationships.
• Ensure Compliance – Adhere to all relevant legislation and regulatory requirements.
• Deliver Exceptional Customer Service – Provide professional and courteous support to clients at all times.
• Commit to Continuous Development – Take ownership of personal growth and skills enhancement.

Competencies Required

• Exceptional Communication Skills – Strong verbal and written ability to convey ideas clearly and effectively.
• Active Listening – Skilled at understanding others’ perspectives and responding thoughtfully.
• Confident and Assertive – Capable of expressing ideas and decisions with clarity and professionalism.
• Analytical Mindset – Adept at interpreting data, identifying patterns, and solving problems.
• Results-Oriented – Focused on achieving objectives and delivering measurable outcomes.
• Numerical Proficiency – Comfortable working with numbers, data, and quantitative analysis.
• Negotiation Expertise – Skilled in building consensus and securing mutually beneficial agreements.

Working Hours (Mon- Fri / Mon –Sat)

Monday – Friday
Shifts - 07h00-15h30, 07h00-18h30
Alternate Saturdays - 07h00-13h30

Monday – Saturday
Shifts - 07h00-14h00, 14h00-20h00