Debt Collections Agent

Procera Group; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A debt collection agency in Durban seeks a Local Debt Collections Agent responsible for ensuring effective debt collection. The role requires exceptional communication skills and the ability to engage with debtors professionally. Candidates must possess at least Matric or an NQF 4 qualification and 2 years of experience with a Grade 11. Shifts will vary between Monday to Friday and Monday to Saturday. This position aims to enhance client relationships while ensuring compliance with regulations.

Qualifications

• Matric / Grade 12 / NQF 4 qualification is essential.
• Candidates must have at least 2 years work experience if holding a Grade 11.

Responsibilities

• Ensure timely recovery of outstanding payments.
• Update and manage customer databases accurately.
• Engage with debtors to negotiate repayment solutions.
• Address queries and problems to maintain relationships.
• Adhere to legislation and regulatory requirements.
• Provide professional and courteous support.
• Commit to personal growth and skills enhancement.

Skills

Exceptional Communication Skills

Active Listening

Negotiation Expertise

Analytical Mindset

Results-Oriented

Numerical Proficiency

Education

Matric / Grade 12 / NQF 4 or higher qualification

Grade 11 with at least 2 years work experience

Job description

Local Debt Collections Agent

Purpose of the Job

• Ensure the effective collection of outstanding debt on behalf of our client, in strict compliance with Blake and Associates’ policies, procedures, and regulatory requirements.
• Follow prescribed scripts and maintain daily contact volumes to reduce arrears and meet performance targets set by management or the client.
• Demonstrate urgency and professionalism when engaging with debtors, providing assistance and directing queries appropriately while preserving positive client relationships.
• Support business flexibility by assisting in other operational areas as required, in line with evolving business needs.

Minimum Qualifications and Experience

• Matric / Grade 12 / NQF 4 or higher qualification
• Grade 11 – (Must have at least 2 years work experience)

Job Responsibilities

• Manage Arrears Collections – Ensure timely recovery of outstanding payments in line with company policies.
• Maintain Accurate Records – Update and manage customer databases to ensure data integrity and compliance.
• Negotiate Effectively – Engage with debtors to reach fair and sustainable repayment solutions.
• Resolve Issues Promptly – Address queries and problems efficiently to maintain positive client relationships.
• Ensure Compliance – Adhere to all relevant legislation and regulatory requirements.
• Deliver Exceptional Customer Service – Provide professional and courteous support to clients at all times.
• Commit to Continuous Development – Take ownership of personal growth and skills enhancement.

Competencies Required

• Exceptional Communication Skills – Strong verbal and written ability to convey ideas clearly and effectively.
• Active Listening – Skilled at understanding others’ perspectives and responding thoughtfully.
• Confident and Assertive – Capable of expressing ideas and decisions with clarity and professionalism.
• Analytical Mindset – Adept at interpreting data, identifying patterns, and solving problems.
• Results-Oriented – Focused on achieving objectives and delivering measurable outcomes.
• Numerical Proficiency – Comfortable working with numbers, data, and quantitative analysis.
• Negotiation Expertise – Skilled in building consensus and securing mutually beneficial agreements.

Working Hours (Mon- Fri / Mon –Sat)

Monday – Friday

• Shifts - 07h00-15h30, 07h00-18h30
• Alternate Saturdays - 07h00-13h30

Monday – Saturday

• Shifts - 07h00-14h00, 14h00-20h00