Data Scientist: Drive CX Insights & Innovation

Capita; Cape Town; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading contact center service provider in Cape Town is seeking a Data Scientist to provide strategic insights and drive improvement initiatives. The role focuses on utilizing advanced analytics to enhance customer experiences. Ideal candidates should have at least 2 years of experience in data science within a contact center environment and proficiency in tools like Power BI and SQL. Attractive benefits include a competitive salary and development opportunities.

Benefits

Competitive salary

Medical Aid

Annual Performance Incentive

Generous leave

Qualifications

• At least 2 years of experience in data science, preferably in a contact centre.
• Strong understanding of statistical analytics and methods.
• Competent in programming tools like SQL and Power BI.

Responsibilities

• Deliver insights and recommendations to improve business outcomes.
• Conduct advanced analytics and data reviews.
• Lead projects converting data insights into actionable solutions.

Skills

Data analysis

Statistical analysis

Programming in SQL

Knowledge of BI tools

Presentation skills

Communication skills

Analytical thinking

Education

Grade 12 / Matric

Tools

Power BI

Azure

Python

R

MS Office

Job description

A leading contact center service provider in Cape Town is seeking a Data Scientist to provide strategic insights and drive improvement initiatives. The role focuses on utilizing advanced analytics to enhance customer experiences. Ideal candidates should have at least 2 years of experience in data science within a contact center environment and proficiency in tools like Power BI and SQL. Attractive benefits include a competitive salary and development opportunities.