CX Systems Engineer: Genesys Cloud CX, Linux & Azure

DataFin Recruitment; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A leading recruitment agency is seeking a Systems Engineer in Durban to provide exceptional technical customer support. The ideal candidate will have at least 5 years of experience in mid-level IT support, expertise in Linux Server Administration, and relevant certifications, including Genesys Cloud Certified. Responsibilities include managing Linux and Microsoft server systems, configuring VICIdial, and implementing Genesys Cloud CX solutions. Join a dynamic team where your skills will be valued.

Qualifications

• Matric/Grade 12 is required.
• An IT Diploma and relevant certifications are mandatory.
• 5 years of experience in a mid-level IT support role.

Responsibilities

• Provide exceptional technical customer support.
• Manage Linux and Microsoft Server Administration.
• Support and configure VICIdial and Genesys Cloud CX.

Skills

Linux Server Administration

VoIP/CcaaS

Genesys Architect flows

Troubleshooting

Microsoft Azure

VICIdial Administration

Strong Windows Administration

Education

Matric / Grade 12

Diploma in IT

Genesys Cloud Certification

Tools

Microsoft Azure

AWS

Fortinet

Job description

A leading recruitment agency is seeking a Systems Engineer in Durban to provide exceptional technical customer support. The ideal candidate will have at least 5 years of experience in mid-level IT support, expertise in Linux Server Administration, and relevant certifications, including Genesys Cloud Certified. Responsibilities include managing Linux and Microsoft server systems, configuring VICIdial, and implementing Genesys Cloud CX solutions. Join a dynamic team where your skills will be valued.