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Customer Support Representative

Bell Equipment

Pietermaritzburg

On-site

ZAR 300 000 - 450 000

Full time

2 days ago
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Job summary

A leading equipment company in Pietermaritzburg is seeking a qualified Earthmoving Mechanic. The role involves customer visits, providing technical assistance, and ensuring sales budgets for parts and labor are met. Candidates should have at least 5 years of experience, good communication skills, and a solid understanding of hydraulic and electrical systems. Training for machine handovers and immediate corrective action for service staff are essential aspects of the position.

Qualifications

  • Minimum of 5 years’ experience as a qualified earthmoving mechanic.
  • Good understanding of hydraulic, electrical & pneumatic circuit diagrams.

Responsibilities

  • Conduct planned customer visits based on frequency.
  • Provide technical assistance and client contact.
  • Ensure sales budgets for parts and labor are achieved.
  • Perform technical diagnosis of customer problems.
  • Provide immediate corrective actions or feedback to service staff.
  • Handle installations/machine handovers including operator and maintenance training.
  • Commission components and assess the condition of Bell machines.

Skills

Communication skills
Public Relations
Report writing skills
Resourcefulness
Self-motivation

Education

Qualified Earthmoving Mechanic
Job description
DUTIES
  • Planned, frequency determined, customer visits.
  • Provide technical assistance.
  • Client contact.
  • Ensure that parts and labour sales budgets are achieved.
  • Technical diagnosis of customer problems.
  • Provide immediate corrective action or feedback to service staff.
  • Installations/machine hand overs including operator training & maintenance training.
  • Commissioning of components.
  • Condition assessment of Bell machines in the field.
REQUIREMENTS
  • Applicants must be qualified Earthmoving Mechanics.
  • Good communication, Public Relations & report writing skills.
  • Must be resourceful & self-motivated.
  • Good understanding of hydraulic, electrical & pneumatic circuit diagrams.
  • Minimum of 5 years’ experience as qualified earthmoving mechanic.

IF YOU HAVE NOT HAD A RESPONSE TO YOUR APPLICATION WITHIN 4 WEEKS OF THE CLOSING DATE, PLEASE ACCEPT THAT YOUR APPLICATION HAS BEEN UNSUCCESSFUL.

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