Customer Support Representative

Bell Equipment; Pietermaritzburg; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading equipment company in Pietermaritzburg is seeking a qualified Earthmoving Mechanic. The role involves customer visits, providing technical assistance, and ensuring sales budgets for parts and labor are met. Candidates should have at least 5 years of experience, good communication skills, and a solid understanding of hydraulic and electrical systems. Training for machine handovers and immediate corrective action for service staff are essential aspects of the position.

Qualifications

• Minimum of 5 years’ experience as a qualified earthmoving mechanic.
• Good understanding of hydraulic, electrical & pneumatic circuit diagrams.

Responsibilities

• Conduct planned customer visits based on frequency.
• Provide technical assistance and client contact.
• Ensure sales budgets for parts and labor are achieved.
• Perform technical diagnosis of customer problems.
• Provide immediate corrective actions or feedback to service staff.
• Handle installations/machine handovers including operator and maintenance training.
• Commission components and assess the condition of Bell machines.

Skills

Communication skills

Public Relations

Report writing skills

Resourcefulness

Self-motivation

Education

Qualified Earthmoving Mechanic

Job description

DUTIES

• Planned, frequency determined, customer visits.
• Provide technical assistance.
• Client contact.
• Ensure that parts and labour sales budgets are achieved.
• Technical diagnosis of customer problems.
• Provide immediate corrective action or feedback to service staff.
• Installations/machine hand overs including operator training & maintenance training.
• Commissioning of components.
• Condition assessment of Bell machines in the field.

REQUIREMENTS

• Applicants must be qualified Earthmoving Mechanics.
• Good communication, Public Relations & report writing skills.
• Must be resourceful & self-motivated.
• Good understanding of hydraulic, electrical & pneumatic circuit diagrams.
• Minimum of 5 years’ experience as qualified earthmoving mechanic.

IF YOU HAVE NOT HAD A RESPONSE TO YOUR APPLICATION WITHIN 4 WEEKS OF THE CLOSING DATE, PLEASE ACCEPT THAT YOUR APPLICATION HAS BEEN UNSUCCESSFUL.