Customer Support Consultation

Vine Recruitment; Paarl; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A recruitment agency is seeking a junior Customer Support Consultant in Paarl, South Africa. The role involves providing high-quality customer and technical support to enhance the customer experience. Key responsibilities include handling inquiries, resolving complaints, and maintaining accurate records. Ideal candidates will be customer-focused, professional, and open to learning and growth. The position offers an opportunity to work collaboratively with a team to improve service delivery.

Qualifications

• Excellent customer service skills are essential.
• Ability to resolve issues and complaints efficiently.
• Strong record-keeping and accuracy skills.

Responsibilities

• Handle customer calls and inquiries professionally.
• Resolve issues and complaints efficiently.
• Maintain accurate records of all customer interactions.
• Follow up with customers to ensure satisfaction.
• Work closely with team members to improve service delivery.

Skills

Customer-focused

Professionalism

Team collaboration

Problem-solving

Job description

SUMMARY: Our client in Paarl is in need of a junior Customer Support Consultant. The Support Consultant provides high-quality customer and technical support to ensure a positive customer experience and strengthen trust. The role focuses on professional service delivery, effective problem resolution, and maintaining the company’s reputation through excellent customer care.

POSITION INFO:

Key Performance Areas

• Customer Support Service
• Issue Resolution & Complaint Handling
• Accuracy & Record Keeping
• Team Collaboration
• Knowledge Development

Key Responsibilities

• Handle customer calls and inquiries professionally.
• Resolve issues and complaints efficiently.
• Maintain accurate records of all customer interactions.
• Follow up with customers to ensure satisfaction.
• Work closely with team members to improve service delivery.
• Stay updated on products, systems, and company policies.
• Meet performance standards for service quality and response times.
• Participate in training and team meetings.

Required Attitudes & Values

• Customer-focused and professional
• Honest and trustworthy
• Accountable and reliable
• Team-oriented
• Calm under pressure
• Willing to learn and grow

Please email your CV through to with a photo, salary expectation, location and availability