Customer Support Consultant - Cape Town

PARTECH PARTNERS; Cape Town; Hybrid; ZAR 200,000 - 300,000; Full time

Job summary

A leading fintech company in Cape Town is looking for a Customer Support Consultant for a Fixed Term Contract. The ideal candidate will assist merchants with their queries, focusing on delivering a superior customer experience. Candidates should have over 3 years of experience in customer support, be adaptable, and possess strong problem-solving skills. The role includes both in-office and remote work opportunities.

Benefits

24 paid leave days annually

Strong medical aid contributions

Paid parental leave

Annual learning budget

Company gatherings and team outings

Qualifications

• 3+ years in a Customer Support role, preferably in tech or fintech.
• Availability to work rotating shifts, weekends, and public holidays.
• Experience working in high-growth or startup environments.

Responsibilities

• Deliver high-quality support via calls, emails, and chat.
• Resolve issues relating to product usage and payment discrepancies.
• Build rapport with customers to create long-term trust.

Skills

Customer-Centric Communication

Proactive Problem Solving

Commercial Awareness

Product Confidence & Curiosity

Ownership & Accountability

Growth Mindset

Digital Proficiency

Job description

Customer Operations · Cape Town (South Africa)

Customer Support Consultant (Fixed Term Contract)

About the role

As a Customer Support Consultant at Yoco, you will play a pivotal role in helping entrepreneurs thrive by ensuring they receive timely, empathetic, and effective support. You’ll be the front line of communication with our merchants, resolving issues, delivering education, and enabling business continuity. Whether assisting with hardware, software, or payment queries, you will help co-create a world-class customer experience and champion customer insights throughout the business.

About you

• 3+ years in a Customer Support role, preferably in tech or fintech
• Experience working in high-growth or startup environments
• Availability to work rotating shifts, weekends, and public holidays
• Comfortable with hybrid work: 3 days in-office, remaining remote
• Willingness to learn, adapt, and contribute to a collaborative team

Skills & Competencies

• Customer-Centric Communication: Communicates with clarity, empathy, and adaptability; builds trust through active listening and emotional intelligence.
• Proactive Problem Solving: Anticipates needs, resolves root causes, and seeks opportunities to add value beyond immediate requests
• Commercial Awareness: Understands small business dynamics, spots growth opportunities, and strengthens retention by guiding merchants toward solutions that drive long-term success.
• Product Confidence & Curiosity: Quickly learns product details, explains them simply, and serves as a trusted guide for customers
• Ownership & Accountability: Takes end-to-end responsibility, follows through reliably, and upholds high service standards.
• Growth Mindset: Welcomes feedback and change, continuously improves performance, and contributes to team learning.
• Digital Proficiency: Skilled in using systems, CRMs, and multi-channel tools; adapts quickly to new technologies.

What you will be doing

• Multi-Channel Support: Deliver high-quality support via calls, emails, chat, social media, and in-app platforms; meet and exceed response time, resolution time, and customer satisfaction targets; maintain a strong presence across both digital and telephonic platforms.
• Customer Problem-Solving: Resolve issues relating to product usage, hardware malfunctions, account setup, and payment discrepancies; escalate critical or systemic issues internally with clear context and urgency; go the extra mile to ensure customer needs are not just met but anticipated.
• Relationship Building: Build rapport with customers to create long-term trust and engagement; act as the voice of the customer internally by documenting feedback and patterns.
• Operational Excellence: Co-create and iterate on support processes and knowledge bases with the Customer Support Lead; identify and act on opportunities to improve customer journeys and remove friction points; maintain detailed logs, follow-ups, and reporting for support interactions.
• Team Collaboration: Work closely with product, engineering, and logistics to drive quick resolutions and improvements; support teammates during high-volume periods and share best practices proactively.

The people we’re looking for

We’re looking for people who want to grow and have a thirst for learning. And as Yoco grows, we hope they stay with us for the long-term.

Building solutions for a more equal society is a daunting task - and it’s not for everyone. We never stop pushing, we break things to rebuild, and we challenge ourselves and our teammates. We start over, we constantly evolve and we do it fast. We know that it’s just the right kind of meaningful madness for our kind of visionary human.

So, who are you? You’re someone who resonates with our mission and our values, and you’re relentlessly effective in your execution.

You’re a curious problem-solver with a passion for doing good. You’re bright, grounded, experimental and bold. You play open cards and get stuck in. You’re not afraid of change. You close the loop.

At Yoco, we laugh, embrace each other’s quirks, and support one another’s growth, all while staying authentic.

If this sounds like your kind of challenge, come grow with us.

Find out more about who we are here.

We encourage applicants from diverse backgrounds to apply and ask that you please send your application in English and help us reduce unconscious bias by leaving out your picture, age, address, and other unnecessary information in your CV.

Open positions

• Customer Support Consultant (Fixed Term Contract) — Customer Operations, Cape Town (South Africa)

The people & wellbeing

We believe that the best work comes from a place of balance and security. We offer benefits as a partnership to support your life, family, and ambitions.

• Need time to switch off? We offer 24 paid leave days annually, plus public holidays.
• Strong medical aid and gap cover contributions.
• Paid parental leave for mothers, fathers, and adoptive parents, plus family responsibility leave for emergencies.
• Annual learning budget for courses, conferences, or training.
• Weekly company gatherings, team outings, and employee-led clubs to foster belonging.

About Yoco

Yoco is the all-in-one digital commerce platform for small businesses. As one of Africa’s largest fintech companies, we make it easy to sell anywhere, manage your business from anywhere, and grow with smart insights—all under one Yoco profile.

Founded in 2015, we’ve helped over 200,000 small businesses across South Africa accept card payments and access capital—often for the first time. Our ecosystem of payments, software, and tools works seamlessly under one Yoco account. Behind it all is a global team of 350+ people across South Africa and the Netherlands, building world-class solutions for small business growth.