Customer Support Call Center Specialist

Foodserv; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A customer service solutions company in Johannesburg is seeking a service-driven and detail-oriented Contact Management Agent for their Call Centre team. The ideal candidate will be responsible for managing technical-related calls, ensuring prompt logging and feedback. Requirements include at least 3 years' experience in a support call center environment and proficiency in Syspro, Salesforce, and related tools. Strong communication and problem-solving skills are essential for success in this role.

Qualifications

• At least 3 years' experience in a support call centre environment.
• Working knowledge of Syspro, Salesforce, Asset Force, and Serv Craft.
• Strong communication skills in English (spoken, written, and reading).
• Problem-solving abilities and ability to manage customer expectations.
• Team player with strong interpersonal skills.

Responsibilities

• Answer incoming calls promptly and professionally.
• Log all calls and customer interactions accurately in the system.
• Stay informed and up to date on all products and services offered.
• Follow internal procedures meticulously to ensure excellent customer service delivery.
• Provide relevant updates and feedback to customers when necessary.

Skills

Strong communication skills in English

Customer service delivery

Problem-solving abilities

Interpersonal skills

Education

Matric (Grade 12)

Tools

Syspro

Salesforce

Asset Force

Serv Craft

Job description

A customer service solutions company in Johannesburg is seeking a service-driven and detail-oriented Contact Management Agent for their Call Centre team. The ideal candidate will be responsible for managing technical-related calls, ensuring prompt logging and feedback. Requirements include at least 3 years' experience in a support call center environment and proficiency in Syspro, Salesforce, and related tools. Strong communication and problem-solving skills are essential for success in this role.