Customer Support Agent

TalentPop App; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A leading customer support company seeks individuals passionate about helping others to join their remote team. Employees will connect with customers via chat and email to resolve inquiries and provide support. With competitive pay, comprehensive health benefits, and opportunities for advancement, this role offers a path to grow your career from home. Ideal candidates possess excellent English communication skills and at least one year of remote customer service experience. Apply now and be part of a supportive team!

Benefits

Competitive pay with performance increases

Paid time off

Health and dental insurance

Holiday bonuses

Fully remote work setup

Opportunities for growth

Qualifications

• 1+ years of online/remote customer service experience, especially in e-commerce.
• Experience with customer support platforms like Zendesk or Shopify is a plus.
• Must have a personal computer with an i5 processor or equivalent preferred.

Responsibilities

• Connect with customers via chat, email, or phone for support.
• Resolve customer inquiries related to products and orders.
• Maintain up-to-date product knowledge and support practices.

Skills

Excellent English communication skills

Remote customer service experience

Problem-solving skills

Empathy

Team collaboration

Tools

Zendesk

Gorgias

Shopify

Job description

About Us

At TalentPop App, we believe customer support is more than just answering questions — it’s about building trust and connection. We’re on the lookout for friendly, thoughtful, and resourceful individuals who love helping others and want to grow their careers from the comfort of home.

What You’ll Do

• Connect with customers via chat, email, or phone to answer questions and resolve issues
• Assist with everything from product inquiries to order tracking and returns
• Deliver kind, clear, and helpful responses that leave a positive impression
• Stay up-to-date with product knowledge and support practices to consistently offer high-quality service

What We Offer

• Competitive pay with annual performance-based increases
• Paid time off so you can take care of yourself
• Comprehensive health and dental insurance or a monthly health stipend to keep you feeling your best
• Holiday bonuses to show appreciation for your hard work
• A fully remote work setup — no commuting, ever
• Opportunities for growth and advancement as we continue to expand

What We’re Looking For

• Excellent English communication skills (both written and spoken)
• At least 1 year of online/remote customer service experience (especially in e-commerce or remote support)
• Experience with platforms like Zendesk, Gorgias, or Shopify is a plus or an advantage
• Patient, empathetic, and responsible problem-solver
• Enjoys being part of a team and takes pride in a job well done

What You’ll Need To Work From Home

• Your own computer or laptop (i5 processor or equivalent preferred)
• A reliable internet connection (minimum of 15 Mbps upload/download speed)

Use Application Code: CS

READY TO JOIN US?

If you're passionate about making someone’s day better and want to be part of a supportive, remote-first team, we’d love to hear from you. Apply now and let’s grow together!