Customer Success Supervisor - Live Chat & Helpdesk

Moove; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading mobility solutions provider in Johannesburg is looking for a Customer Success Supervisor to lead a team for efficient customer support. The role requires at least 8 years of customer care experience, a degree in any discipline, and a focus on operational excellence. You will be responsible for overseeing customer chats, managing team performance, and driving improvements in service quality. Join us in revolutionizing access to vehicle ownership through collaborative teamwork!

Qualifications

• At least 8 years of experience in customer care/support roles.
• Experience in the transportation industry is a plus.

Responsibilities

• Lead and supervise the customer success team.
• Oversee customer chats and helpdesk management.
• Track and report on operational metrics and trends.

Skills

Customer care expertise

Team management

Attention to detail

Proficient in Microsoft Excel

Education

Degree in any discipline

Job description

A leading mobility solutions provider in Johannesburg is looking for a Customer Success Supervisor to lead a team for efficient customer support. The role requires at least 8 years of customer care experience, a degree in any discipline, and a focus on operational excellence. You will be responsible for overseeing customer chats, managing team performance, and driving improvements in service quality. Join us in revolutionizing access to vehicle ownership through collaborative teamwork!