Customer Success & Sales Advisor (4-Month Contract)

Capita; Cape Town; On-site; ZAR 120 000 - 180 000; Full time

Job summary

Capita is seeking a Sales Through Service Customer Advisor in Cape Town for a 4-month contract, starting immediately. You'll deliver exceptional customer service, resolve product or service issues, and adapt your approach for vulnerable customers. Ideal candidates possess strong communication skills and a knack for problem-solving, along with relevant call center experience. The role offers competitive remuneration, shift allowances, and opportunities for career growth within a supportive team environment.

Benefits

Competitive remuneration package

Shift Allowance

Weekend Hero Bonus

Excellent monthly performance bonus of up to 20% of basic salary

Free door to door transport for evening shifts after 7pm

Comprehensive product training

Employee Share Scheme Trust after 24 months tenure

Scholarship program eligibility after 24 months tenure

Qualifications

• High proficiency in written and verbal English communication is essential.
• 9 - 12 months Call Centre experience is preferred.
• Clear Credit & Criminal Record.

Responsibilities

• Providing excellent customer service focused on individual customer needs.
• Handling escalated customer queries with empathy and integrity.
• Troubleshooting technical challenges and offering new products and services.

Skills

High proficiency in written and verbal English communication

Time Management

Active Listening

Problem Solving

Adaptability

Customer-Centric Approach

Education

Grade 12

Job description

Capita is seeking a Sales Through Service Customer Advisor in Cape Town for a 4-month contract, starting immediately. You'll deliver exceptional customer service, resolve product or service issues, and adapt your approach for vulnerable customers. Ideal candidates possess strong communication skills and a knack for problem-solving, along with relevant call center experience. The role offers competitive remuneration, shift allowances, and opportunities for career growth within a supportive team environment.