Customer Success Manager - Midrand

Powerfleet Inc.; Gauteng; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A global tech leader based in South Africa is seeking a Customer Success Manager to ensure customers successfully adopt solutions. The role involves fostering partnerships and driving customer satisfaction in a fast-paced environment. Ideal candidates thrive on leveraging technology for business success, with a strong focus on customer engagement.

Qualifications

• Customer-centric professional with experience in managing customer relationships.
• Ability to foster long-term partnerships and drive technology adoption.

Responsibilities

• Ensure new customers adopt Powerfleet's solutions seamlessly.
• Build understanding of customer landscape and stakeholders.

Job description

Overview

Powerfleet (Nasdaq : AIOT; JSE : PWR) is a global leader in the artificial intelligence of things (AIoT) software-as-a-service (SaaS) mobile asset industry.

With more than 30 years of experience, Powerfleet unifies business operations through the ingestion, harmonization, and integration of data, irrespective of source, and delivers actionable insights to help companies save lives, time, and money.

Powerfleet's ethos transcends our data ecosystem and commitment to innovation; our people-centric approach empowers our customers to realize impactful and sustained business improvement.

We serve over 2.6 million subscribers across more than 48, customers in countries, with commercial operations in every major continent.

Position Overview

The Customer Success Manager plays a pivotal role in ensuring Powerfleet's customers achieve their desired outcomes with our solutions.

You will act as a strategic advisor, guiding customers through onboarding, driving adoption, and fostering long-term partnerships.

By proactively identifying opportunities and mitigating risks, you will maximize customer satisfaction, retention, and revenue growth.

This position is ideal for a customer-centric professional who thrives in a collaborative, fast-paced environment and is passionate about leveraging technology to drive business success.

Responsibilities

Customer Onboarding & Implementation

Work in partnership with the Implementation team to ensure that new customers adopt Powerfleet's solutions seamlessly.

Build a clear understanding of the customer landscape and stakeholders, establishing and nurturing relationships to set the foundation for a successful, long-term partnership.

Establish an