Customer Success Executive

Sport Endorse; Pietermaritzburg; Hybrid; ZAR 300 000 - 400 000; Full time

Job summary

A global marketplace for branding is seeking a Customer Success Executive in South Africa. The role involves managing client relationships, onboarding, and optimizing campaign performance for brands and athletes. You will use CRM tools to deliver insights and ensure high-quality service. Ideal candidates have 1-2 years in customer success or account management, with a passion for sports and digital media. This position offers an opportunity to thrive in a fast-paced, growth-oriented environment.

Qualifications

• 1-2 years' experience in customer success, account management, or similar roles.
• Ability to manage multiple client relationships effectively.
• Strong communication skills and ability to convey complex ideas clearly.

Responsibilities

• Manage client relationships post-sale, ensuring support and results.
• Lead onboarding and client activation on the platform.
• Monitor campaign performance and provide actionable insights.

Skills

Client relationship management

Organizational skills

Communication skills

Data analysis

Proactivity

Tools

CRM tools

Analytics dashboards

Project management systems

Job description

Job Title: Customer Success Executive – South Africa

Location: Remote / Hybrid (Ideally Pietermaritzburg / Hilton / KZN Midlands)

Job Type: Full-time

About Us

We’re redefining how brands connect with elite current and former athletes. Sport Endorse is a global two-sided marketplace empowering brands and agencies to collaborate with athletes authentically and at scale - driving awareness, engagement, and measurable commercial impact.

Our model combines subscriptions, deal commissions, and management fees, enabling predictable recurring revenue while unlocking high-value brand-athlete partnerships.

After strong traction across Europe, the UK, and North America, we’re expanding our global operations - and we’re looking for a talented Customer Success Executive based in South Africa to support our fast-growing international client base.

Role Overview: Customer Success Executive

We’re looking for a driven, organised, and relationship-focused Customer Success Executive to support our expanding roster of global brands, agencies, and athletes.

In this role, you’ll ensure clients get maximum value from the Sport Endorse platform - from onboarding and campaign setup to performance tracking and long-term retention. You’ll work closely with the Growth, Marketing, and Operations teams to deliver seamless experiences, renew contracts, and identify opportunities for upsell and expansion.

This is an excellent opportunity for someone early in their career who’s passionate about sports, marketing, technology, and client success - and who thrives in a fast-paced, entrepreneurial environment.

Key Responsibilities

• Manage client relationships post-sale - ensuring every brand, agency, or athlete receives exceptional support and measurable results.
• Lead onboarding and activation, guiding clients through setup, platform usage, and best practices.
• Monitor campaign performance and engagement metrics, providing actionable insights and recommendations.
• Collaborate cross-functionally with sales, marketing, and operations to ensure smooth delivery and client satisfaction.
• Identify growth opportunities within existing accounts מכל? Actually: including renewals, upgrades, and cross‑sells.
• Act as the client’s voice internally, feeding insights to product and leadership teams to improve platform features and processes.
• Support athlete relationship management, ensuring talent delivers high‑quality collaborations and meets campaign objectives.
• Stay informed about sports marketing, influencer trends, and emerging digital partnership opportunities in the global markets.

Skills & Experience Gelände>

Required Qualifications

• 1–2 years’ experience in customer success, account management, partnerships, or client services (preferably in SaaS, marketing, or talent/influencer platforms).
• Proven ability to manage multiple client relationships and deliver high‑quality service.
• Strong organizational and communication skills, both written and verbal.
• Data‑driven mindset - comfortable using CRM[from? Actually: tools, analytics dashboards, or project management systems.
• Passion for sports, marketing, and digital media, with a desire to work in a fast‑moving growth environment.
• Self‑starter who’s proactive, adaptable, and eager to learn.

• Experience working with brands or agencies in marketing, sponsorship, or influencer campaigns.
• Understanding of SaaS platforms, digital marketplaces, or talent management systems.