Customer Solution Engineer - Elevators & Escalators

Kone México; Johannesburg; On-site; ZAR 30 000 - 50 000; Full time

Job summary

A global engineering solutions company is looking for an enthusiastic CSE Engineer (Product Engineer) in Johannesburg, South Africa. The successful candidate will translate customer needs into product-specific requirements and provide technical expertise on KONE products. An ideal candidate will hold a degree in Engineering and possess 2-4 years of experience in the elevator industry. This role promotes a collaborative environment and offers comprehensive learning and development opportunities.

Benefits

Collaborative team environment

Comprehensive learning programs

Flexibility and respect

Qualifications

• 2–4 years of experience in the elevator industry is preferred.
• Minimum 1–2 years of experience with AutoCAD.
• Technical understanding of elevator and escalator solutions is a plus.

Responsibilities

• Translate customer needs into product requirements.
• Provide technical support to sales and operational teams.
• Perform product costings for installations and projects.
• Ensure compliance with local codes and regulations.

Skills

Communication skills in English

Analytical thinking

Collaboration skills

Education

Bachelor’s degree in Mechanical, Electrical, or Civil Engineering

Tools

AutoCAD

MS Office (Word, Excel, PowerPoint)

Job description

Job Title

CSE Engineer (Product Engineer)

Location

Johannesburg, South Africa

About the Role

KONE is committed to fostering a great work culture and inspiring the highest standards of quality and efficiency. We are looking for an energetic and enthusiastic CSE Engineer to provide technical expertise on the optimal KONE product for the customer. The position will be based in Johannesburg, South Africa.

Key Responsibilities

• Translate customer needs into product‑specific requirements and coordinate all engineering work until the project is handed over to maintenance.
• Provide technical expertise support to the front‑line CSE team, field operation and sales team in the Delivery process, order management and successful implementation of KONE products and service solutions.
• Collaborate with sales to find the optimal KONE product to meet the customer's needs for non‑standard Special Engineering requirements.
• Select the correct product platform and ensure the offer is competitive.
• Perform product costings for both corporate and local materials, including supply line, installation, maintenance and project management costs.
• Develop detailed, custom product plans for non‑standard cases and create product specifications for corporate and local materials.
• Perform initial and revised non‑standard energy calculations and simple traffic analyses.
• Account for the overall engineering of the project, including technical site surveys and ensuring the technical content of orders (MS 0b to MS 2z).
• Coordinate product lead times from Supply Line and local sourcing.
• Ensure installability of the proposed product and integrate cost and work effort impacts of installation into product plans.
• Ensure maintainability of the product to meet the customer's lifecycle needs and resolve deviations from standard maintenance methods.
• Ensure compliance with local codes, regulations, safety requirements, environmental regulations and KONE’s Engineering Policy.
• Provide content for pre‑booking reviews (technical product, costs, lead times, risks, and verification of technical content in contracts).
• Execute activities for holistic product planning.

Qualifications

• Bachelor’s degree in Mechanical, Electrical, or Civil Engineering.
• 2–4 years of experience in the elevator industry (preferred).
• Minimum 1–2 years of experience with AutoCAD.
• Proficient with MS Office Word, Excel, and PowerPoint.
• Excellent communication and influencing skills in English.
• Excellent collaboration skills and capability to work in teams with people from different cultural backgrounds.
• Analytical thinking with a focus on detail, distinguishing between important information and irrelevant or minor details.
• Ability to work with global colleagues across different time zones and cultures.
• Technical understanding of elevator, escalator, and Advanced People Flow solutions that meet customer expectations (plus).

What We Offer

• A dynamic team that promotes a collaborative environment.
• Total reward elements that engage and motivate our employees.
• Comprehensive learning and development programmes covering a wide range of professional skills.
• An engaging job with clear targets.
• Regular feedback through performance discussions.
• Opportunities for individual development.
• Mentoring and coaching programmes.
• Flexibility, trust, and respect.
• Value‑based culture, behaviour and ethics.
• Sustainability and innovation.
• Working for a successful organisation.

Application Process

Shortlisted candidates will be invited to complete an automated video interview. Please check your email (including the spam folder) for the link.