Customer Services Team Lead: People & Performance

Shoprite Group of Companies; Johannesburg; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading retail group in Johannesburg is seeking a Customer Services Team Lead to enhance customer service delivery within their Customer Contact Centre. The successful candidate will provide managerial leadership, develop a customer-centric culture, and manage a team dedicated to outstanding service excellence. This role requires a minimum of 2 years' experience in a similar position, with a focus on people management and operational excellence in customer services.

Qualifications

• 2 years in customer service operational, team management capacity.
• Proven track record in managing a Group Call Centre or equivalent role.
• Experience within the FMCG, retail sector is preferred.

Responsibilities

• Provide leadership in the evolution of Customer Contact Centre services.
• Drive a customer centric culture in service delivery.
• Manage escalated customer service issues and interactions.

Skills

Customer service operational knowledge

Team management

Knowledge of FMCG sector

Passion for People

Education

Degree in Consumer behaviour, Communications, Business or equivalent

Job description

A leading retail group in Johannesburg is seeking a Customer Services Team Lead to enhance customer service delivery within their Customer Contact Centre. The successful candidate will provide managerial leadership, develop a customer-centric culture, and manage a team dedicated to outstanding service excellence. This role requires a minimum of 2 years' experience in a similar position, with a focus on people management and operational excellence in customer services.