Customer Service Team Leader

Clicks Group; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading retail company in Durban is seeking a professional for an operational role at the point of sale. You will direct activities, manage stock and cash effectively, and ensure service excellence. Ideal candidates have at least a Grade 12 qualification, relevant retail experience, and strong customer service skills. Join us to drive our vision of being the preferred health and beauty retailer while fostering a motivated team environment.

Qualifications

• 1 year's experience in a customer facing role within a retail/FMCG environment.
• Numeracy and stock management experience.
• Maths 50% and English 50% at grade 12 level desirable.

Responsibilities

• Direct and control all operational activities at the point of sale.
• Ensure effective and safe management of stock and cash.
• Train and manage shop assistants and cashiers.
• Resolve customer queries efficiently.
• Promote the Clicks clubcard and achieve participation targets.

Skills

Financial management principles

Customer service excellence

Retail/FMCG background

Planning and organising skills

Problem-solving skills

Communication skills

Computer literacy

Education

Grade 12

Relevant Retail/Business Management qualification

Job description

Listing reference

click_023316

Listing status

Online

Apply by

25 January 2026

Position Summary

Industry: Wholesale & Retail Trade

Job category: FMCG, Retail, Wholesale and Supply Chain

Location: Mpumalanga

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About Our Company

Clicks Group

Introduction

To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.

Job Description

Job Objectives

• To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
• To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
• To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
• To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legislation.
• To timeously and efficiently resolve all customer queries in line with the Company's policies.
• To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
• To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Minimum Requirements

Qualifications and Experience

• Essential: Grade 12
• Desirable: Maths 50% and English 50% at grade 12 level
• Essential: Relevant Retail/Business Management qualification (External applicants)
• 1 year's experience in a customer facing role, overseeing the work of a number of employees within a retail/FMCG store operations environment
• Numeracy and stock management experience

Skills, Abilities And Job Related Knowledge

• Understanding and application of financial management principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices
• Knowledge of competency based interviewing
• Results and target driven
• Sound managerial skills
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy skills

Competencies

• Leading and Supervising
• Delivering Results and Meeting Customer Expectations
• Relating and Networking
• Following instructions and procedures
• Working with people
• Analysing
• Planning and organising
• Coping with Pressures and Setbacks

Kindly note only applicants who meet the minimum requirements will be contacted.

We are committed to the principles of Employment Equity.