Customer Service Specialist

Norman Goodfellows; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A customer service firm in Johannesburg is seeking a Customer Service Specialist to join their team. The successful applicant will be responsible for delivering excellent customer service, handling enquiries, and ensuring a positive experience for customers. Key responsibilities include responding to customer enquiries, resolving issues, and maintaining customer records. Candidates should have strong communication skills and previous experience in customer service. This position offers a competitive salary and additional benefits.

Benefits

Provident fund

Group life and Funeral

Competitive Salary

Qualifications

• Previous experience in a customer service or client-facing role.
• Ability to remain calm and professional under pressure.
• Proficient in basic computer systems.

Responsibilities

• Respond to customer enquiries via phone, email, and other communication channels.
• Resolve customer issues promptly and professionally.
• Process orders, returns, and service requests accurately.
• Maintain up-to-date customer records and documentation.
• Identify opportunities to improve customer satisfaction.

Skills

Strong communication

Interpersonal skills

Problem-solving

Attention to detail

Tools

Customer management software

Job description

Norman Goodfellows are seeking a Customer Service Specialist to join our team. The successful candidate will be responsible for delivering excellent customer service, handling enquiries efficiently, and ensuring a positive experience for all customers.

Key Responsibilities

• Respond to customer enquiries via phone, email, and other communication channels
• Resolve customer issues promptly and professionally
• Process orders, returns, and service requests accurately
• Maintain up-to-date customer records and documentation
• Liaise with internal departments to ensure customer needs are met
• Follow company policies, procedures, and service standards
• Identify opportunities to improve customer satisfaction and service processes
• Conducting outbound sales calls

Requirements

• Own transport
• Afrikaans speaking is advantageous
• Previous experience in a customer service or client-facing role
• Strong communication and interpersonal skills
• Excellent problem-solving abilities
• Ability to remain calm and professional under pressure
• Strong attention to detail and organisational skills
• Proficient in basic computer systems and customer management software

Benefits

• Provident fund
• Group life and Funeral
• Competitive Salary