Customer Service Representatives

TalentPop App; Soweto; Remote; ZAR 120,000 - 180,000; Full time

Job summary

A leading customer service company in South Africa is seeking passionate Customer Service Representatives. You will be responsible for handling customer inquiries through various channels, providing support for orders and returns, and maintaining high-quality service standards. Ideal candidates have remote customer service experience and proficiency in English. Enjoy perks like health insurance, paid time off, and annual performance-based increases in a supportive remote team environment.

Benefits

Annual performance-based increases

Paid time off

Health and dental insurance or monthly stipend

Holiday bonuses

Permanent work-from-home setup

Opportunities for career advancement

Qualifications

• At least 1 year of online/remote customer service experience.
• Experience with customer support tools is a plus.

Responsibilities

• Handle customer inquiries through email, phone, live chat, and/or social media.
• Support customers with orders, shipping, product details, and returns.
• Provide high-quality responses that reflect service standards.

Skills

Proficiency in English (both written and verbal)

Excellent problem-solving skills

Strong communication skills

Adaptable and solutions-oriented mindset

Tools

Gorgias

Zendesk

Shopify

Job description

Overview

TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction.

Perks & Benefits

• Annual performance-based increases
• Paid time off
• Health and dental insurance or a monthly health stipend
• Holiday bonuses
• Permanent work-from-home setup
• Opportunities for career advancement as we continue to grow

Responsibilities

• Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media.
• Assist Customers: Support customers with orders, shipping, product details, and returns.
• Quality-Based Responses: Provide thoughtful, high-quality responses that reflect our service standards.

Requirements

• Proficiency in English (both written and verbal)
• At least 1 year of online/remote customer service experience
• Experience with tools like Gorgias, Zendesk, or Shopify is a plus or an advantage
• Excellent problem-solving and communication skills
• Adaptable and solutions-oriented mindset

Technical Requirements

• Personally owned PC or laptop with an i5 processor or equivalent
• Minimum of 15 Mbps for both upload and download internet speed

When applying, use application code: CS

Excited to grow your career with TalentPop App? Join our collaborative and supportive remote team where your skills are valued, your growth is supported, and your contributions truly make a difference. Apply now and start your journey with us!