Customer Service Representative

Tech Mahindra; Wes-Kaap; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading tech support company in South Africa is seeking an ASSOCIATE to handle customer concerns through various channels. The role demands excellent English communication skills, the ability to adapt to changing situations, and prior customer service experience. Candidates must be willing to work varying shifts and provide high-quality service, ensuring customer satisfaction and loyalty.

Qualifications

• At least 18 years of age is required.
• 6 months of customer service experience in BPO is required.
• Computer literate with a minimum typing skill of 25 wpm with 90% accuracy.

Responsibilities

• Handle client concerns via voice, email, chat, and social media.
• Ensure high-quality output and maintain professionalism.
• Deliver excellent customer experience and problem solve.

Skills

Excellent English communication skills

Problem-solving

Customer engagement

Multitasking

Adaptability

Education

Matric Pass

Job description

ASSOCIATE

• Handles client concerns; inbound and outbound voice, email, chat and social media
• Assist customers with their inquiries, request or orders by properly, completely and accurately entering data in the support tools and or client
• Delivers excellent customer experience
• Responsible for maintaining a high level of professionalism with clients and for working to establish a positive rapport with every caller
• Impact the company’s bottom line by problem solving and increasing customer loyalty and satisfaction/experience
• Ensures high quality output is maintained throughout the call and in each call
• Ensures that all steps dictated in the support process are adhered to
• Takes responsibilities and has a good sense of accountability
• Other tasks and deliverables may come up depending on the business needs
• Good grasp and understanding of customer engagement
• Excellent English communication skills; has good grasp of the language and can handle complex subjects and detailed conversation
• Ability to communicate effectively and appropriately in demanding situations and understanding implicit meanings in them
• Ability to function and adapt in a rapidly changing and evolving work environment
• Ability to work independently and multitask
• Ability to handle and deescalate irate customers

• Should be at least 18 years of age
• Matric Pass
• At least 6 months of customer service experience in BPO is required required
• Computer literate with a minimum typing skill of 25 wpm with 90% accuracy
• Fluent English communication skills
• Willing to work on 24/7 shifting schedule, rest days, holidays, weekends and extended hours