Customer Service Representative

Concentrix - CA; Simon's Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading service provider is seeking a Customer Service Representative to join their team in Cape Town. This role requires empathy and experience in customer service to support clients facing financial difficulties. Candidates should have strong communication skills and the ability to work onsite. The position offers competitive benefits, including medical aid and a starting salary of R7524 per month.

Benefits

Basic salary of R7524

Employee Assistance Programme

Medical aid for the main member

Subsidised transport

Qualifications

• 2 years customer service experience, call centre AND/OR 6 months Utilities experience.
• Minimum B2 English Language level, Email Writing and Computer Literacy required.
• Must be able to work rotational shifts aligned to UK business hours.

Responsibilities

• Support customers in vulnerable circumstances with empathy.
• Negotiate affordable repayment plans with struggling customers.
• Demonstrate good listening skills.

Skills

Customer service experience

Ability to type 25 wpm

Proficient in English verbal communication

Self-motivated

Computer Literacy

Education

Grade 12

Job description

Overview

Job Title: Customer Service Representative

Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign. You’ll be working on-site from our Cape Town office, where creativity meets cutting-edge technology. You’ll become part of a community of like-minded individuals who become friends for life.

This Customer Support Advisor role at Concentrix is a great match if you have:

• 2 years customer service experience, call centre AND/OR 6 months Utilities experience

• Ability to type 25 wpm (Essential)

• Must have passed Grade 12

• Ability to work rotational shifts aligned to UK business hours

• Proficient in English verbal communication

• Minimum B2 (English Language level, Email Writing and Computer Literacy)

• Are self-motivated and highly responsible

What is in it for you?

In this role, we offer benefits that help you support your unique lifestyle:

• A monthly basic salary of R7524

• Fantastic Employee Assistance Programme (EAP)

• The company covers medical aid for the main member

• Subsidised transport

• Group life cover

• Access to financial well-being sessions, will-writing sessions and stress management sessions

• Team building and upskill training opportunities

• Interactive and inclusive company culture

What will you do in this role

• Demonstrate knowledge and practical application of supporting customers in vulnerable circumstances, including financial, mental and physical vulnerabilities.

• Demonstrate good listening skills

• Demonstrate and show experience of negotiating with customers in hardship to establish a suitable, affordable repayment plan.

• Work in a customer-focused environment that supports customers who are financially struggling or have extra needs

• Understand the implications of vulnerability and proactively identify these circumstances to apply positive outcomes for customers

• Show a high level of empathy while efficiently supporting the customer

• Demonstrate emotional maturity and awareness of how vulnerability and financial hardship impact the customer

• Sensitively question the customer and relate to their circumstances

Ready to bring your skills, experience and sense of urgency to a company that values your expertise? Discover why over 550,000 game-changers around the globe call Concentrix their “employer of choice.” Together, we’ll achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!

With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other’s success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.

Eligibility to work

In accordance with South African law, only applicants who are legally authorised to work in SA will be considered for this position, and the appointment will be made in line with the company’s EE Plan.

Disclaimer

The statements describe the general nature and level of work performed by people assigned to this job. They are not an exhaustive list of all responsibilities, duties, and skills required. Concentrix is an equal opportunity employer and evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location: Cape Town, South Africa

Time Type: Full time