Customer Service Agent

CallForce; Cape Town; Hybrid; ZAR 50 000 - 200 000; Full time

Job summary

A customer service provider is seeking a Customer Service Consultant to manage inbound customer care and client resolutions. The role involves building customer relationships, servicing queries, and maintaining a database. Candidates should have a Matric qualification, basic MS Office skills, and preferably some experience in a contact center environment. The contact center operates on a 24/7 basis, and there is a potential for hybrid work. Salary offered is R 9500 per month.

Qualifications

• Minimum of 6 months working experience in a contact center environment in Customer Service or Sales.
• Clear Credit & Criminal Record.
• Must be South African Citizen.

Responsibilities

• Servicing all key stakeholders telephonically and via other servicing channels until query resolution.
• Maintaining the customer relationship database and logging call details as per procedure.
• Achieving and exceeding key performance metrics related to service delivery.

Skills

Delivering results and meeting customer expectations

Excellent verbal and written communication skills

Time management

Analyzing, writing, and reporting

Education

Matric

Basic MS Office Skills

Job description

Description

Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels.

The successful applicant will be responsible for but not limited to the following job functions

• Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved
• Servicing our members in a customer centric way to ensure that we live by our service principles
• Investigating, facilitating and resolving non-conformance customer issues and providing an advisory service to customers with regards to delays in supply chain.
• Maintaining the customer relationship database and logging call details as per procedure in order to address query.
• Achieving and exceeding key performance metrics relating to service delivery

Working hours

The contact center operates on a 24/7 basis and shifts are rotational.

This is predominately an office based position in the CBD, Cape Town however we may offer a hybrid working solution.

Competencies and Skills required

• Delivering results and meeting customer expectations
• Presenting and communicating information
• Excellent verbal and written communication skills
• Analyzing, Writing, and reporting
• Deciding and initiating action
• Working with people
• Following instructions and procedures
• Time management

Education and experience required

Preferred: Minimum of 6 months working experience in a contact center environment in Customer Service or Sales

• Matric (Compulsory)
• Basic MS Office Skills / Computer literate
• The Business Writing Skill (Advantageous)
• Clear Credit & Criminal Record.
• Must be South African Citizen
• Available immediately / 2 weeks notice
• Fibre at home compulsory to accommodate potentially working from home when required
• Must be fully vaccinated

Salary: R 9500 per month