Customer Service Advisor - German & English

LJ Global Horizon; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading online retail company seeks German-speaking Customer Service Advisors in Durban. The role emphasizes providing high-quality support in a fast-paced environment. Responsibilities include handling inquiries, assisting with orders, and ensuring customer satisfaction. Candidates should have B2-C2 German proficiency, good English for communication, and previous experience in customer service. The position offers 24/7 rotational shifts and comes with additional benefits, including relocation support with a local flight to Durban.

Benefits

Additional benefits

Relocation support (local flight to Durban)

Qualifications

• Fluent in German (written and spoken) at a B2-C2 level.
• Good command of English for internal communications.
• Experience in customer service or call centre preferred.

Responsibilities

• Handle customer inquiries in German with professional support.
• Assist customers with orders, deliveries, and returns.
• Ensure timely resolution of customer issues.

Skills

German language proficiency (B2-C2)

Customer service experience

Strong communication skills

Problem-solving skills

English language proficiency

Job description

Customer Service Advisor – German & English

Role Overview

We are looking for German-speaking Customer Service Advisors to support an international online retail client. The role focuses on delivering high-quality customer support through multiple channels while ensuring a positive customer experience in a fast-paced environment.

Key Responsibilities

Handle customer inquiries in German, providing accurate and professional support

Assist customers with orders, deliveries, returns, and general account-related questions

Ensure timely resolution of customer issues while meeting service quality standards

Document interactions clearly using internal systems

Collaborate with internal teams to ensure customer satisfaction

Requirements

German language proficiency between B2 and C2 (written and spoken)

Good command of English for internal communication

Previous customer service or call centre experience is an advantage

Retail experience is a plus

Strong communication and problem-solving skills

Ability to work in a customer-focused and fast-paced environment

Basic computer skills and ability to navigate support systems

Work Schedule

24/7 rotational shifts

Shift patterns may include nights, weekends, and public holidays

Salary & Benefits

Additional benefits provided

Relocation Support

One local flight to Durban provided prior to start date