Customer Service Advisor

Tower Group South Africa (PTY) Ltd; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A vehicle rental company based in Cape Town is seeking a Customer Service Agent to provide front-line service to customers. The role involves assisting with the pickup and return of rental vehicles, managing reservations, and handling customer queries. Candidates must have at least 2 years of experience in customer service, be computer literate, and possess a valid Code 8 driver’s license. The position requires flexibility to work overtime and weekends as needed.

Qualifications

• 2+ years of front office/customer service experience.
• Must possess a Code 8 driver's license with at least 1 year of driving experience.
• Computer literate and able to handle administrative tasks.

Responsibilities

• Assist customers with vehicle pickup and return.
• Handle customer queries and perform reservation management.
• Manage various administrative duties in the office.

Skills

Customer service

Reservation management

Effective communication

Attention to detail

Education

NQF level 4 (Matric or equivalent)

Job description

The Agent: Customer Service provides the first line of service to customers, assisting customers with the pickup and return of their rental vehicle, and with all other requests for assistance related to reservations, during or post-rental queries etc.

Qualifications and Experience

• Effectively handle all aspects of the customer’s check-out and check-in rental transaction in accordance with company, quality control, claims and accident procedures.
• Making, amending, cancelling and monitoring reservations as required.
• Provide excellent customer service, effectively assisting with customer queries.
• Various admin and general office duties, for example capturing fuel, VRV’s, non revs etc., following up on overdue rentals, scanning, partial billing, fleet movement control, claims reports, rental deposits, handing in and recording of all customers lost property recoveries from vehicles.
• Responsible for the security and quality control of vehicles and other company property.
• Identification and reporting of expired licenses, service due vehicle and any other issues not conforming to our quality standards.
• Adherence to good housekeeping and general cleanliness standards for branch environment.
• Other duties on request.

Qualifications and Experience

• Minimum Experience:
  • Minimum of 2-year front office/ customer service experience.
• Minimum Qualification:
  • NQF level 4 (Matric or equivalent)
• Minimum Requirements:
  • Code 8 driver’s license – must have at least 1 years driving experience.
  • Computer literate.
• Essential to Note: The successful candidate must be willing to work overtime/shifts/weekends when required.