Customer Experience Team Leader: Coaching & Growth

Wns (Holdings) Limited (Adr); Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading BPO firm in Durban is seeking a Team Leader to lead, coach, and develop a team of advisors in a call center environment. The ideal candidate will have at least 12 months of team leadership experience and a Matric qualification. Responsibilities include ensuring KPI targets are met and creating a positive learning atmosphere for team members, which is critical to delivering excellent customer service. This role provides an opportunity to impact both individual and team success significantly.

Qualifications

• Minimum 12 months' team leader experience.
• Minimum 12 months' experience in a call center environment.

Responsibilities

• Lead, coach, and develop a team of advisors.
• Deliver success against KPI targets through effective management.
• Create a positive learning environment for team members.
• Conduct performance reviews and support knowledge sharing.

Skills

Good motivational skills

Good managerial skills

High degree of patience

Excellent rapport-building skills

Effective time management

Education

Matric qualification with English and Maths

Job description

A leading BPO firm in Durban is seeking a Team Leader to lead, coach, and develop a team of advisors in a call center environment. The ideal candidate will have at least 12 months of team leadership experience and a Matric qualification. Responsibilities include ensuring KPI targets are met and creating a positive learning atmosphere for team members, which is critical to delivering excellent customer service. This role provides an opportunity to impact both individual and team success significantly.