Customer Experience Concierge (E-Commerce)

TalentPop App; Remote; ZAR 30 000 - 70 000; Full time

Job summary

A leading e-commerce support firm in South Africa seeks a Customer Experience & Sales Specialist to enhance customer interactions. In this remote role, you will support customers via various channels, focusing on driving sales and brand loyalty. Ideal candidates will have at least one year of sales and customer support experience, especially in e-commerce, and possess strong communication skills. This position offers a permanent work-from-home setup and performance-based incentives.

Benefits

Commissions and performance-based raises

Paid time off

Health coverage or stipend

Performance bonuses

Permanent work-from-home setup

Supportive remote team environment

Qualifications

• At least 1 year of proven remote/online sales and customer support experience.
• Must have prior e-commerce experience.
• Strong persuasive communication skills.

Responsibilities

• Engage with customers via chat, email, SMS, or phone.
• Identify opportunities for upselling and product bundling.
• Assist with abandoned cart recovery and winbacks.

Skills

Remote/online sales experience

Persuasive communication skills

Customer support experience

E-commerce experience

Tools

Shopify

Gorgias

Zendesk

CRM tools

Job description

Join TalentPop App as a Customer Experience & Sales Specialist (E-Commerce)

At TalentPop App, we partner with fast-growing e‑commerce brands to deliver customer experiences that delight and drive sales, retention, and loyalty. As a Customer Experience & Sales Specialist, you will be at the forefront of every customer interaction, helping shoppers find the right products, complete their purchases, and enjoy a seamless online experience that reflects the brand’s values.

IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK! To ensure your application is reviewed by the Recruitment Team, you must follow these steps carefully. Applications that do not choose “Brand Concierge” and enter the correct code WILL NOT be reviewed.

• When selecting the position during your application, please choose “Brand Concierge” from the list of available roles.
• In the application form, you’ll be asked for an application code – please enter CES in that field.

What You’ll Do

• Engage with customers via chat, email, SMS, or phone to assist with inquiries about products, orders, and returns—focusing on providing personalized, sales‑driven support.
• Identify opportunities for upselling, cross‑selling, product bundling, and subscription recovery to maximize customer value and brand loyalty.
• Assist with abandoned cart recovery, winbacks, and other proactive outreach efforts to convert leads and retain customers.
• Manage order‑related concerns such as tracking, exchanges, and cancellations, ensuring a smooth resolution and potential sale recovery.
• Represent the brand voice, ensuring every interaction reflects warmth, professionalism, and trust.
• Document interactions accurately, analyze customer feedback, and share insights to help improve sales and support strategies.

What We’re Looking For

• At least 1 year of proven remote/online sales and customer support experience.
• Must have prior e‑commerce experience (comfortable with upselling, cross‑selling, subscription recovery, winbacks, abandoned cart assistance, or post‑purchase support).
• Strong persuasive communication skills and a natural ability to convert leads and drive sales while delivering excellent service.
• 1 year of customer service experience via phone, email, or chat is required; e‑commerce sales experience is a big plus.
• Familiarity with Shopify, Gorgias, Zendesk, CRM tools, or customer engagement platforms is a plus.
• Self‑motivated, goal‑oriented, and able to thrive in a fast‑paced remote environment.

Technical Requirements

• A personal PC or laptop with an i5 processor or higher.
• A stable internet connection with at least 15 Mbps upload and download speeds.
• A quiet, professional workspace for calls.

Perks & Benefits

• Earn commissions and enjoy annual performance‑based raises.
• Paid time off to rest and recharge.
• HMO health coverage or a monthly health stipend for your well‑being.
• Performance and recognition bonuses for top achievers.
• 100% permanent work‑from‑home setup.
• A friendly, supportive remote team environment with opportunities for growth.

When applying, please include the application code BCS — it helps us review your application faster!

Ready to deliver exceptional customer experiences while driving sales for leading e‑commerce brands? Apply now to become a Customer Experience & Sales Specialist at TalentPop App!