Customer Excellence Manager

The Legends Agency; South Africa; Remote; ZAR 200,000 - 300,000; Full time

Job summary

A growing international business is seeking a Customer Excellence Manager to deliver outstanding customer service. This fully remote role based in South Africa requires strong communication skills and 2+ years in a customer-focused position. Responsibilities include managing client queries, processing orders, and maintaining customer relationships. Apply now to be part of a team that values customer care.

Qualifications

• 2+ years of experience in a customer-focused role.
• No specific formal qualifications required; your experience and attitude matter most.

Responsibilities

• Build and maintain trusted customer relationships through proactive service.
• Handle all incoming calls, enquiries, and orders with professionalism.
• Process quotes and customer orders accurately and efficiently.
• Provide day-to-day administrative support to the sales team.
• Collaborate with Finance to resolve account queries within a 48-hour SLA.
• Keep clients informed on order and delivery status.
• Ensure CRM is up-to-date with correct customer information.
• Promote online ordering platforms to streamline processes.
• Resolve customer issues quickly, liaising with internal departments as needed.

Skills

Strong written and verbal communication skills

CRM system proficiency

Microsoft Office confidence

Organisational skills

Team-oriented mindset

Positive, proactive approach

Job description

Overview

Customer Excellence Manager – Deliver world-class customer service for a growing international business UK hours, fully remote!

Role: Remote (South Africa-based) | Salary: R28,000 - R38,000

About Our Client

Our client is a thriving, fast-growing business with a reputation for delivering outstanding customer experiences. They operate with a customer-first mindset and are expanding their South Africa-based remote team to keep pace with rapid growth. Their culture is built around integrity, collaboration, and continuous improvement with a firm focus on creating long-term value for clients.

The Role

As a Customer Excellence Manager, you\'ll be the first point of contact for key clients managing queries, processing orders, and ensuring every interaction is professional, efficient, and positive. Your role is critical to building trust, supporting sales activities, and ensuring a seamless customer journey that reinforces loyalty and satisfaction.

Key Responsibilities

• Build and maintain trusted customer relationships through proactive, solution-focused service
• Handle all incoming calls, enquiries, and orders with professionalism and speed
• Process quotes and customer orders accurately and efficiently
• Provide day-to-day administrative support to the sales team
• Collaborate with Finance to resolve account queries within a 48-hour SLA
• Keep Key Account Managers and clients informed on order and delivery status
• Ensure CRM and internal systems are up-to-date with correct customer information
• Promote the use of online ordering platforms to streamline processes
• Resolve customer issues quickly, liaising with internal departments as needed

About You

• 2+ years of experience in a customer-focused role
• Strong written and verbal communication skills
• CRM system proficiency and confident using Microsoft Office
• Exceptionally organised with a sharp eye for detail
• Able to prioritise and manage a busy workload
• Team-oriented and service-driven, with a positive, proactive approach
• No specific formal qualifications required; your experience and attitude are what matter most

Ready to be the difference in a company where customer care truly counts? Apply now to join a values-driven, people-first team.