Customer Engagement Applications Engineer (인재DB 등록)

KLA; Bloemfontein; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A global leader in semiconductor technologies seeks a Technical Applications Support role in Bloemfontein. The position involves providing vital support for KLA systems, conducting customer training, and collaborating with sales teams. Candidates should hold a Master's or Bachelor's level degree with relevant experience in a technical capacity. The job requires domestic travel to customer sites. Competitive and inclusive benefits package offered.

Benefits

Competitive total rewards package

Family-friendly benefits

Inclusive environment

Qualifications

• 0-1 years of relevant work experience in a technical role.
• Understanding of customer processes and technology trends required.

Responsibilities

• Provide technical applications support for KLA systems.
• Conduct acceptance tests and customer training.
• Assist sales in identifying potential applications for products.
• Follow up on technical information and support.
• Collaborate with customers and divisions to optimize equipment use.
• Generate project summary reports and use case summaries.

Skills

Technical applications support

Customer engagement

Presentations

Problem-solving

Education

Master's Level Degree

Bachelor's Level Degree

Job description

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The Customer Engagement (CE) team is our field-based, customer-facing organization consisting of Technical Engagement Managers and Application Engineers. The team partners closely with our customers to provide a comprehensive portfolio of products, software, and expertise, to help customers manage yield throughout their fabrication process—from research and development to final volume production. Responsibilities of this group include maintaining strategic client relationships, partnering with our sales team in identifying and closing sales opportunities, ensuring our products meet performance capabilities & expectations, providing critical solutions for improved yield performance, and collecting requirements for future products by understanding customer processes and technology trends. Partnering with our sales organization and factory divisions, this diverse and dynamic team helps ensure alignment between customer needs and product offerings to maintain a high level of customer satisfaction.

Job Description

1. Responsible for providing technical applications support for the development and implementation of KLA systems. Makes presentations on all aspects of products.
2. Be responsible for acceptance test, customers training, recipe setup, project execution, alpha/beta testing and related pre-sales activities.
3. Assists Marketing and Account Sales in assessing potential application of company products to meet customer needs.
4. Provides follow-up support in disseminating technical information on specific applications.
5. Reports regional requirement and updates to product division.
6. Escalates field apps issue to division and follow up for issue fix. Works on complex problems where analysis of situations or data requires an in-depth evaluation of various factors.
7. Works with customers and division to maximize the benefit of KLA equipment.
8. Generate Best Known Methods, project summary report, customer's use cases summary and product value pitch information summary.
9. Traveling to customer sites is required; Domestic travel based on assignment is required.

Minimum Qualifications

Master's Level Degree or work experience of 0 years, Bachelor's Level Degree or work experience of 1 years

We offer a competitive, family-friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer.