Customer Consultant - Howick

Dis-Chem Pharmacies; KwaZulu-Natal; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading pharmacy retailer is seeking a committed Customer Consultant for their Howick store. The role involves interacting with customers, providing product information, and handling complaints. Requirements include a Grade 12 certificate and at least one year of relevant experience. Candidates should possess strong communication skills and the ability to work retail hours.

Benefits

Market-related salary

Medical aid

Provident fund

Staff account

Qualifications

• At least 1-year experience in administration or public relations.
• Ability to work retail hours.
• Strong command of English and Afrikaans.

Responsibilities

• Interact with customers to provide information.
• Manage inventory control.
• Handle customer complaints and inquiries.

Skills

Strong communication skills

Customer interaction skills

Problem-solving skills

Education

Grade 12 / Matric

Tools

MS Office

SAP

Job description

Dis-Chem Pharmacies requires the committed services of a Customer Consultant for their Howick store. Interact with Dis-Chem’s customers, and provide them with the necessary information to address inquiries regarding products and services. Deal with, and help resolve any customer complaints and concerns.

Minimum Requirements

• Essential:
  • Grade 12 / Matric (with at least 60% in English, Afrikaans and Maths Literacy)
  • At least 1-year experience in administration or public relations
  • Strong communication and customer interaction skills
  • Computer literate – MS Office
  • Willing and able to work retail hours
• Advantageous:
  • Administration / Customer Service / Public Relations qualification
  • Third additional language
  • SAP experience

Job Description

• Ensure accurate data capturing and completion of documentation is done
• Check card balances, card reports and/or statements for customers
• Manage daily and weekly inventory control cards, magazines, application forms, baby bags, travel kits, promotional items, partner goody bags, free gifts and other promotional items
• Ensure Accurate Process of Transaction – TRMS – capturing and reporting
• Manage stock control and shrinkage
• Checkpoint reversals on statements
• Check the manual point’s allocation on card reports and statements, to ensure all manual allocations are given through to the Admin Manager on a daily basis
• Ensure effective internal communication (within customer service/benefits programme)
• Escalate compliments, complaints and product sourcing to Senior or Regional Customer Consultants daily
• Manage and report complaints and compliments through the customer service diary
• Ensure effective external communication (customer feedback)
• Respond to written or e-mail queries on various platforms
• Ensure Store Manager and relevant employees are kept informed of all elements regarding the benefit programme
• Adhere to excellent telephone etiquette at all times according to Dis-Chem’s SOPs
• Accurate recruitment and capturing of customers
• Coordinate and manage in-store events and promotions
• Create a central point of contact for all general queries, compliments and complaints
• Assist customers with any queries, and refer customers to the appropriate departments where applicable
• Ensure visibility of the Benefits Programme signage and/or current promotional signage regarding the Benefits Programme displayed at the customer service help desk or till points
• Be visible on the store floor when a second Customer Consultant can relieve you at the Customer Consultant department
• Provide relevant benefit programme training to all departments, and ensure implementation of training
• Adhere to Dis-Chem policies and procedures, SOPs and health and safety rules and regulations

Competencies

• Essential:
  • Administration of customer relations
  • Strong command of the English and Afrikaans languages
  • Exceptional communication and active listening skills
  • Problem-solving skills
  • Sound analytical skills
  • Patience
  • Honest and trustworthy
  • Time management
  • Ability to lead by example
• Advantageous:
  • Relevant administration course
  • Knowledge of the POPI and Consumer Protection Act
  • Third additional language

Special conditions of employment

• Willing and able to work retail hours
• Valid driver’s license and own reliable transport for travel to meetings and training
• South African citizen
• Clear credit and criminal records

Remuneration and benefits

• Market-related salary
• Medical aid
• Provident fund
• Staff account

ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN'T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.