Customer Care Representative

Dandelion Payments; Johannesburg; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A global financial services provider is seeking a Customer Services Representative to join their team in Johannesburg. The ideal candidate will assist customers with transactions, resolve queries, and maintain communication with agents. Requirements include a completed high school education, one year of customer service experience, and excellent communication skills. The position offers a hybrid work schedule and perks such as extra leave and team bonding events.

Benefits

Extra leave above-standard

Birthday Off

Corporate gatherings and team bonding events

Qualifications

• Minimum education of completed high school or college.
• At least one year of work experience in customer services or a call center.
• Must have a reliable, high-speed internet connection.

Responsibilities

• Assist agents or customers via telephone and email to resolve questions and complaints.
• Review and correct data of incorrectly processed transactions.
• Maintain communication with the correspondent to resolve customer complaints.

Skills

Customer service experience

Excellent communication skills

Good knowledge of MS Office

Ability to work flexible schedules

Education

Completed high school or college

Job description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ : EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience.

With over , locations in nearly countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are.

One customer, one family, one community at a time.

ABOUT THIS ROLE

We are looking for an enthusiastic Customer Services Representative to join our friendly team.

In this role, you will provide information to our customers about their transactions and resolve general queries they may have.

ROLES & RESPONSIBILITIES

• Assisting agents or final customers (senders or beneficiaries of money transfers) via telephone and email to resolve their questions and complaints;
• Reviewing and correcting data of incorrectly processed transactions;
• Maintaining constant communication with the correspondent (paying agent in the country of sending destination) via telephone or email so as to resolve customer complaints;

Collaborating with accounting department to reconcile and balance the refunds of cancelled transactions.

POSITION REQUIREMENTS

We will require you to have a minimum education of completed high school or college.

• Good knowledge of MS Office and Internet Explorer;
• At least one year´s work experience in customer services or a call center position;
• An additional language;
• Excellent communications skills (both oral and written);
• Good teamworking approach;
• Ability to work flexible schedules - this role requires availability during after-hours and weekends;
• Must have a reliable, high-speed internet connection to perform duties remotely when needed.

PERKS & BENEFITS

Extra leave above-standard and Birthday Off

Hybrid Work Schedule

Corporate gatherings, team bonding events, and much more!

Ria Money Transfer is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job.

It is not to be taken as a complete statement of responsibilities or requirements.

This job description does not restrict the Company's right to assign or reassign duties and responsibilities to this job as needed.

Do you want to work for Ria Money Transfer?

Be a part of our team that is driven, open, humble and transparent.