Customer Care (BAE)

Boomerang Marketing; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A customer service company in Cape Town is seeking a Customer Care (BAE) representative to deliver high-quality service via calls, emails, and digital channels. This frontline role focuses on resolving inquiries and ensuring a positive experience. The ideal candidate will have prior customer service experience, strong communication skills, and attention to detail. Experience with systems like Hubspot is a plus. Join our team in enhancing customer satisfaction and adhering to service standards.

Qualifications

• 1-2 years of previous customer service or call center experience preferred.
• Basic computer literacy and ability to learn new systems quickly.

Responsibilities

• Handle inbound and outbound customer interactions professionally.
• Resolve customer enquiries, complaints, and requests efficiently.
• Accurately capture and update customer information on CRM systems.

Skills

Strong verbal and written communication skills

Ability to handle difficult conversations

Strong attention to detail and accuracy

Tools

Hubspot

Aircall

Job description

The Customer Care (BAE) is responsible for delivering high-quality customer service through inbound and outbound calls, emails, and digital channels. This frontline role is focused on resolving customer enquiries, providing accurate information, and ensuring a positive customer experience that aligns with the campaigns values and service standards.

Key Responsibilities

• Handle inbound and outbound customer interactions in a professional and friendly manner
• Resolve customer enquiries, complaints, and requests efficiently and accurately
• Follow campaign, client, and internal procedures at all times
• Meet individual and team performance targets, including quality, productivity, and attendance
• Accurately capture and update customer information on CRM systems
• Escalate complex or unresolved issues according to agreed processes
• Maintain a high standard of customer care and brand representation
• Participate in training, coaching sessions, and team meetings
• Adhere to compliance, data protection, and confidentiality requirements

Requirements

Essential:

• 1-2 years, Previous customer service or call center experience preferred
• Strong verbal and written communication skills
• Ability to handle difficult conversations with professionalism
• Basic computer literacy and ability to learn new systems quickly
• Strong attention to detail and accuracy

Desirable:

• Experience working with Hubspot or Aircall systems
• Ability to work in a fast-paced, target-driven environment
• Multitasking across systems and channels
• Sales and Service back ground for multi channel work