Customer Banking Specialist

Commonwealth Bank; Gqeberha; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading financial institution in South Africa seeks a Customer Banking Specialist for their Gqeberha branch. In this role, you'll engage customers about their banking needs and provide solutions while promoting our services. Successful candidates will possess exceptional customer service experience, communication skills, and a genuine interest in helping customers achieve their financial goals. This position offers an impactful role within the community and opportunities for career development.

Qualifications

• Proven experience delivering exceptional customer service ideally in financial services.
• Ability to articulate financial terms in a clear way.
• Ability to ask the right questions and find solutions.

Responsibilities

• Engage with customers about their banking needs including loans and financial advice.
• Support customers with account inquiries and credit applications.
• Conduct Financial Health Checks to assess customer needs.
• Provide options through education and demonstration of services.

Skills

Customer service experience

Excellent communication skills

Problem-solving skills

Financial acumen

Job description

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster:

• Monday, Tuesday, Thursday, Friday 11.30am - 4.15pm.

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market‑leading products, services and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us.

See yourself in our team

As the Customer Banking Specialist in our Southland branch you’ll:

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Complete Financial Health Checks to assess customers’ financial needs and identify any changes
• Provide options for the customer through education & demonstration of our in‑branch technology and digital banking options
• Problem‑solve & provide effective solutions whilst championing our processes, procedures & driving our risk‑adverse culture

We’re Interested In Hearing From People Who Have

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & the ability to articulate financial terms in a clear way
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 30/01/2026