Customer Banking Specialist Relief - Mulgrave

Commonwealth Bank; Gqeberha; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A major financial institution is seeking a Customer Banking Specialist in Gqeberha. In this role, you will engage with customers to address their banking needs, provide support for credit applications, and conduct Financial Health Checks. Ideal candidates will have exceptional customer service skills, strong communication abilities, and a desire for a long-term career in banking. This role involves working in a dynamic retail environment, making a positive impact in customers' lives. Apply today to join the team and help customers achieve their financial goals.

Qualifications

• Experience in delivering exceptional customer service ideally in financial services, retail, or hospitality.
• Ability to articulate financial terms clearly.
• A genuine interest in building a career with the organization.

Responsibilities

• Have in-depth conversations with customers about their banking needs.
• Support customers with account maintenance and credit product applications.
• Complete Financial Health Checks to assess customers’ financial needs.

Skills

Exceptional customer service

Excellent communication skills

Problem solving

Ability to work in a busy environment

Job description

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster:

• Monday - Friday 9.30am-4pm (30 hours per week)

Please note, you’ll be required to travel to support multiple branches within the South East area (Springvale, Clayton & Bentleigh).

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us.

See yourself in our team

As the Customer Banking Specialist in our Mulgrave branch you’ll:

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Complete Financial Health Checks to assess customers’ financial needs and identify any changes
• Educate and demonstrate our in-branch technology and digital banking options to customers
• Problem solve and provide effective solutions whilst championing our processes, procedures, driving our risk‑adverse culture

We’re Interested In Hearing From People Who Have

• Experience in delivering exceptional customer service ideally in financial services, retail or hospitality
• Excellent communication skills & the ability to articulate financial terms in a clear way
• The ability to ask questions, find solutions, act with integrity and place the customer at the centre of everything you do
• Ability to work in retail environment that’s busy and commercially driven
• A genuine interest in building a career with CommBank

With us, you’ll help customers make informed financial decisions to achieve their goals.

If this role matches your experience and career goals, apply today!

Aboriginal &/or Torres Strait Islander people encouraged to apply.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 15/12/2025