Customer Advisor

ENGINEERINGUK; South Africa; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A customer service company in South Africa is looking for a Customer Advisor to address customer inquiries effectively. The role involves achieving KPI targets and delivering exceptional customer experiences. Experienced Advisors will mentor team members and assist in resolving escalated complaints. This full-time position offers a fixed-term contract aimed at enhancing customer satisfaction through effective management and communication.

Qualifications

• Experience in customer service roles preferred.
• Ability to manage customer complaints effectively.
• Strong communication skills are essential.

Responsibilities

• Ensure customer issues are resolved efficiently and effectively.
• Achieve customer and client KPI targets.
• Deliver an excellent customer experience.

Job description

Customer Advisor

Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.

Job Description

• To achieve customer and client KPI targets in relation to all contacts received via multiple channels working within the requirements of data protection legislation.
• To deliver an excellent customer experience by providing a customer‑focused, right‑first‑time service, managing any customer complaints to a satisfactory conclusion.
• To respond to all contacts from both internal & external customers made via all the available channels.
• To accurately capture data and enter it on to the relevant systems.
• More experienced Advisors will support the Team Leader by mentoring and supporting team members to improve customer satisfaction and efficiency metrics within the business area.

Location

South Africa

Time Type

Full time

Contract Type

Fixed Term (Fixed Term)