Creative - Content Designer

HelloKindred; Johannesburg; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A global professional services firm is seeking a highly skilled Creative - Content Designer in Johannesburg. This role focuses on storytelling through in-depth interviews and translating insights into meaningful knowledge pieces. Ideal candidates will have a Bachelor's degree, 5 years' experience in relevant fields, and a strong portfolio. Applicants must be legally authorized to work in South Africa without sponsorship.

Benefits

Equal Opportunity Employer

Qualifications

• 5 years of professional experience in writing, UX research, or storytelling.
• Experience interviewing subject matter experts.
• Ability to synthesize unstructured input.

Responsibilities

• Conduct in-depth interviews with experts to surface insights.
• Synthesize conversations into structured formats.
• Write compelling summaries and knowledge pieces.

Skills

Empathetic communication

Storytelling

Synthesis skills

Curiosity

Education

Bachelor’s degree or equivalent experience

Job description

Overview

Anticipated contract length / Duration: 11 months (July 1st 2025 - June 2026)

Our client in the global professional services industry is on a mission to capture and organise the world’s lived wisdom – and you’ll be at the heart of making that happen. They’re looking for a highly skilled Creative - Content Designer who is equal parts storyteller, sense-maker and anthropologist. If you thrive on meaningful conversations, uncovering insights and translating complex experiences into usable knowledge, this role is for you.

Responsibilities

• Conduct in-depth 1:1 interviews with experts guiding thoughtful conversations to surface stories, lived experiences, mental models and actionable insights.
• Ask probing follow-up questions to go beyond surface-level responses and reveal what truly matters.
• Synthesize conversations into clear structured formats – such as frameworks, principles, annotated transcripts or first-person narratives.
• Write and edit compelling summaries, vignettes and knowledge pieces that authentically capture the voice of each expert.
• Collaborate with tagging and vectorisation teams to structure content optimally for AI learning and knowledge management.
• Refine question sets and interview flows to suit various life domains and personas.
• Occasionally guide experts through diary-style self-submissions (written or voice) and help transform them into usable knowledge assets.

Qualifications

• Bachelor’s degree / university degree or equivalent experience.
• 5 years of professional experience in one or more of the following areas: journalism, non-fiction writing, UX research, qualitative research, ethnography, ghost-writing or strategic storytelling.
• Proven experience interviewing subject matter experts, executives or individuals with rich and diverse lived experiences.
• Demonstrated ability to synthesize unstructured input into structured knowledge, stories or systems.

Skills and Attributes

• Deep curiosity and an empathetic communication style.
• A natural storyteller with a strong writing portfolio (published or ghostwritten work is a plus).
• Exceptional synthesis skills – able to distill complex or ambiguous conversations into clear, meaningful insights.
• Comfortable working in fast-paced, evolving environments with minimal oversight.
• Bonus: Familiarity with knowledge management practices, tagging systems or AI-driven content workflows.

Additional Information

Please submit any relevant writing samples / portfolio along with your application / resume.

Candidates must be legally authorized to live and work in the country the position is based in without requiring sponsorship.

We appreciate your interest in this opportunity. Please note only applicants selected for an interview will be contacted.

Equal Opportunity Employer: HelloKindred is proud to be an equal opportunity employer committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity/expression, sexual orientation, national origin, disability, age or veteran status.

Remote Work: Employment Type: Contract

Key Skills: Automation, Biotechnology, ABAP, Flash, Learning Management System, LNG

Experience: years

Vacancy: 1