Cpe Specialist

Herotel; Gauteng; Remote; ZAR 600 000 - 800 000; Full time

Job summary

A telecommunications company in South Africa is seeking a CPE Specialist. The role involves developing, supporting, and maintaining standards for operational teams in customer premises equipment and network metrics. Candidates should have at least 5 years of telecom experience, with strong leadership and project implementation skills. This position is based in Plattekloof but open to other areas nationally.

Qualifications

• Minimum 5 years in a telecom technical environment and at least 3 years in Herotel.
• Effective verbal and written communication skills.
• Strong stress and pressure management abilities.

Responsibilities

• Own everything related to Customer premises equipment.
• Develop implementation standards based on market developments.
• Train and support standards, address queries or problems.

Skills

Leadership

Communication

Analytical thinking

Project implementation

Conflict resolution

Education

Bachelor’s degree or Diploma in applicable field

Job description

Full‑Time – Networks – Plattekloof, ZA / All Areas, ZA

Job opening: CPE Specialist – applications are invited for the position to be based in Plattekloof or nationally (other areas will be considered).

Purpose of the Role

The CPE Specialist will develop, support and maintain relevant standards for operational teams. The role clarifies the best practices that need to be used and instills the thinking processes behind them into operational staff.

Key Responsibility Areas

• Own everything related to Customer premises equipment used and developed by R&D, customer premises installations, customer premises network metrics and in‑house/office network distributions (LAN & Wi‑Fi).
• Investigate relevant products or technology used in the marketplace and follow all new developments from suppliers and operators.
• Develop implementation standards based on market developments and relevant strategic and tactical plans, test these in the environment to ensure alignment with all parties.
• Ensure all standards are well documented, concise, simple, well‑structured and verbalised.
• Train and support standards, address queries or problems arising from implementation.
• Continuously review and improve standards based on market changes and operational feedback.

Best Practices

• Investigate best practices used by other operators nationally and internationally, plus those defined by suppliers.
• Clarify the thinking processes behind best practices, teach and integrate them into the business.
• Roll out best practices by ensuring training and skills development for implementation.
• Own the development, testing and implementation of all IT systems needed to support standards, best practices and RF infrastructure.
• Drive continuous improvement of IT systems by encouraging innovation from users.

Leadership

Lead and coach all relevant teams to implement standards and best practices, assist them in continuously innovating and improving. In partnership with Learning & Development (L&D) and Tactical Managers, ensure that everyone applicable in Herotel is trained on the standards and best practices developed.

Key Outputs

• Develop standards and ensure they are relevant and implemented.
• Develop best practices and ensure they are relevant and implemented.
• Clarify the thinking processes needed to implement and innovate.
• Continuously improve standards and execution.
• Ensure teams have the IT systems and data they need to be successful.

Qualifications

• Work Experience: Minimum 5 years in a telecom technical environment and at least 3 years in Herotel.
• Skills and Competencies:
  • Well‑versed in the functioning of Herotel’s infrastructure.
  • Ability to lead people, solve conflict and motivate change.
  • Stress and pressure management, and support for others.
  • Project implementation skills.
  • Effective verbal and written communication; implementation of change.
  • Knowledge and experience in applying standards and functional best practice.
  • Results orientation and drive; analytical thinking and problem solving.
  • Decision making and sound judgment.
  • Resilience, adaptability and self‑awareness.
  • Knowledge transfer to others.
  • Exceptional document writing skills.
  • Valid driver’s licence; travel required.
• Educational Requirements: Grade 12; a Bachelor’s degree or Diploma in an applicable field is beneficial.

Preference will be given to Previously Disadvantaged Individual candidates in line with Herotel's Employment Equity Plan.

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Kindly note that if you do not receive feedback from us within 4 weeks of applying, you should consider yourself unsuccessful for the role.