Course Assistant - Community & Client Support

Simplex Media LTD; Wes-Kaap; Remote; ZAR 50,000 - 200,000; Part time

Job summary

A dynamic educational company is seeking a Course Assistant to help deliver an exceptional learning experience for our social media growth course community. This part-time remote role requires excellent people skills, proactive problem-solving, and a strong understanding of social media. The ideal candidate will be organized, tech comfortable, and passionate about supporting others' growth. Join us to make an impact!

Benefits

Flexible Part-Time Schedule

Fully Remote Work

Meaningful Impact on Students' Success

Qualifications

• Natural ability to connect with and help others in a supportive manner.
• Strong understanding of social media platforms and basic marketing strategies.
• Takes initiative without waiting to be asked.
• Professional written communication skills with attention to detail.
• Organized, efficient, and great at staying on top of multiple tasks.
• Familiar with online platforms; Skool experience is a plus but not required.
• Understanding of social media growth tactics and digital marketing fundamentals is beneficial.
• Available during core business hours with quick response times.

Responsibilities

• Monitor and respond to client queries and discussions.
• Provide timely and professional responses to social media questions.
• Assist with content-related inquiries.
• Handle course administrative tasks and maintain organized systems.
• Proactively address client needs before problems arise.
• Maintain friendly and solution-focused communication.

Skills

People Skills

Social Media Savvy

Proactive Mindset

Communication Skills

Organizational Skills

Tech Comfort

Marketing Knowledge

Reliability

Job description

About the Role

We're seeking a proactive Course Assistant to join our team and help deliver an exceptional learning experience for our social media growth course community. This is a part-time remote opportunity for someone who thrives on helping others succeed and excels at keeping everything running smoothly behind the scenes.

Key Responsibilities

• Community Management: Monitor and respond to all client queries and discussions within our Skool community platform
• Client Support: Provide timely, helpful, and professional responses to social media and course-related questions
• Content Assistance: Help answer questions about social media strategies, growth tactics, and platform-specific advice
• Administrative Excellence: Handle course admin tasks, enrollment processes, and maintain organized systems
• Proactive Problem-Solving: Anticipate client needs and address potential issues before they become problems
• Communication: Maintain professional, friendly, and solution-focused communication across all touchpoints

What We\'re Looking For

• Excellent People Skills: Natural ability to connect with and help others in a supportive manner
• Social Media Savvy: Strong understanding of social media platforms and basic marketing strategies
• Proactive Mindset: Takes initiative without waiting to be asked
• Strong Communication: Professional written communication skills with attention to detail
• Administrative Excellence: Organized, efficient, and great at staying on top of multiple tasks
• Tech Comfortable: Familiar with online platforms (Skool experience a plus, but we\'ll train the right person)
• Marketing Knowledge: Understanding of social media growth tactics and digital marketing fundamentals is highly beneficial
• Reliable & Responsive: Available during core business hours with quick response times

What We Offer

• Flexible Part-Time Schedule: Perfect work-life balance opportunity
• Fully Remote: Work from anywhere
• Meaningful Impact: Directly contribute to our students\' success and learning journey

Ideal Candidate

You're someone who genuinely enjoys helping others succeed, has a natural instinct for organization, and thrives in a supportive role where your attention to detail makes all the difference. You're proactive rather than reactive, and you understand that exceptional client experience is what sets great courses apart.

If reading this excites you and you feel you'll be a fit, join us to make an impact.