Counter Sales - Steel Industry

ExecutivePlacements.com; George; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A recruitment agency is seeking a Counter Sales Representative in George, South Africa. This role involves providing exceptional customer service and sales support at the sales counter of a steel distribution center. Ideal candidates will have 1-2 years of experience in the steel industry, be fluent in English and Afrikaans, and possess strong communication skills. Responsibilities include customer interaction, product knowledge, and inventory management. A proactive approach to sales is essential. Competitive compensation and growth opportunities are offered.

Qualifications

• 1-2 years' experience in the steel, building, construction, or welding industry.
• Fluent in English and Afrikaans.
• Computer literacy required.

Responsibilities

• Greet customers and assist in identifying their needs.
• Maintain knowledge of the product range and industry trends.
• Monitor stock levels and coordinate with inventory team.
• Accurately process customer orders and coordinate fulfilment.
• Assist customers with product selection and provide quotations.
• Address customer complaints promptly and professionally.
• Adhere to safety protocols and company policies.
• Prepare sales reports and provide feedback on customer preferences.

Skills

Strong communication and interpersonal skills

Problem-solving abilities

Understanding of steel products and applications

Familiarity with sales techniques

Customer focused and results driven

Organizational and multitasking skills

Ability to market and upsell

Education

Matric

Tools

MS Office

Syspro

Job description

Recruiter: South Cape Recruitment

Job Ref: CAW000607/YM

Date posted: Monday, July 14, 2025

Location: George, South Africa

Overview

The Counter Sales Representative is responsible for providing exceptional customer service and sales support at the sales counter of our steel distribution center. This role involves direct interaction with customers, understanding their requirements, and providing them with the necessary products and solutions. The ideal candidate will have a solid understanding of the steel industry, excellent communication skills and a proactive approach to sales.

Qualifications

• Matric
• 1-2 years' experience within the steel / building / construction or welding industry
• Fluent in English and Afrikaans
• Computer literate - MS Office / Syspro

Position Info

Key Responsibilities

• Customer service: Greet customers warmly and assist them in identifying their needs. Provide expert advice on steel products, including specifications, uses, and availability
• Product knowledge: Maintain up-to-date knowledge of the company's product range including new arrivals, features, and benefits. Stay informed about industry trends and market developments
• Inventory management: Monitor stock levels and coordinate with the inventory team to ensure timely replenishment of products. Assist in inventory counts and audits as required
• Order Processing: Accurately process customer orders and coordinate with the warehouse team for timely fulfilment. Follow up on backorders and communicate status updates to customers
• Sales support: Assist customers with product selection, provide quotations, and follow up on inquiries. Support the sales team in achieving sales targets and objectives
• Problem resolution: Address customer complaints and issues promptly and professionally. Escalate complex problems to the appropriate department of resolution
• Safety and Compliance: Adheres to all safety protocols and company policies. Ensure the sales counter area is clean, organized, and compliant with health and safety regulations
• Reporting: Prepare daily, weekly and monthly sales reports as required. Provide insights and feedback on customer preferences and market trends to management

Skills and Competencies

• Strong communication and interpersonal skills
• Excellent problem-solving abilities and attention to detail
• Understanding of steel products, their applications, and industry standards
• Familiarity with sales techniques and customer service best practice
• Customer focused, proactive and results driven – work to targets
• Ability to work independently and as part of a team
• Strong organizational and multitasking skills
• Ability to market, promote and upsell full range of products
• Customer Centric / focussed and driven