Copy Of Head Waitron (Gauteng, Pretoria, Cbd) Food & Beverage · Anew Hotel Centurion

Anew Hotels & Resorts Pty; Pretoria; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A premier hotel and dining establishment in Pretoria is seeking a Head Waitron to lead service excellence on the restaurant floor. As a Head Waitron, you will supervise waitstaff, ensure top-notch service standards, and create exceptional dining experiences for guests. A focus on leadership skills, F&B expertise, and guest satisfaction is essential. Competitive compensation and opportunities for staff development are included in this role.

Responsibilities

• Supervise service staff during shifts.
• Maintain service standards.
• Coordinate floor operations.
• Handle VIP guests.
• Monitor guest satisfaction.
• Train new staff.
• Monitor performance.
• Manage table assignments.
• Oversee setup procedures.
• Monitor service timing.
• Coordinate with kitchen.
• Ensure cleanliness.

Skills

F & B service expertise

Leadership and supervisory ability

Menu knowledge

Food knowledge

Wine knowledge

Upselling Skills

POS proficiency

Problem-solving skills

Guest and customer service focus

Time management and ability to multitask

Teamwork and collaboration

Health and safety compliance

Basic bar tending and cocktail knowledge

Job description

Overview

ANEW Hotel Capital is looking for a Head Waitron to lead service excellence on the restaurant floor while supervising waitstaff and ensuring exceptional guest dining experiences.

Responsibilities

Service Leadership

• Supervise service staff during shifts
• Maintain service standards
• Coordinate floor operations
• Handle VIP guests
• Monitor guest satisfaction

Team Management

• Supervise waitstaff
• Coordinate shift schedules
• Train new staff
• Monitor performance
• Handle service issues

Operations

• Manage table assignments
• Oversee setup procedures
• Monitor service timing
• Coordinate with kitchen
• Maintain service equipment

Quality Control

• Ensure service standards
• Monitor food quality
• Check presentation
• Maintain cleanliness
• Handle complaints

Required Skills

• F & B service expertise
• Leadership and supervisory ability
• Menu knowledge
• Food knowledge
• Wine knowledge
• Upselling Skills
• POS proficiency
• Problem‑solving skills
• Guest and customer service focus
• Time management and ability to multitask
• Teamwork and collaboration
• Health and safety compliance
• Basic bar tending and cocktail knowledge

Performance Metrics

• Guest satisfaction
• Service speed
• Team performance
• Upselling results
• Quality standards
• Staff development