Controller

Fidelity Services Group; Gauteng; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading security services provider is seeking a dedicated control room operator to oversee fleet schedules and maintain communication with drivers. The ideal candidate should have a clear criminal record, PSIRA accreditation, and at least 1 year of relevant experience. Excellent communication skills and computer literacy are essential for this role, which is crucial to ensuring the efficiency of operations. Applicants from historically disadvantaged backgrounds are encouraged to apply.

Qualifications

• Clear criminal record is a must.
• PSIRA accreditation is advantageous.
• Experience in control room or similar role required.

Responsibilities

• Prepare for fleet departures.
• Monitor CIT schedules.
• Track data from drivers every hour.
• Maintain communication with drivers.

Skills

Clear criminal record

Excellent verbal and written communication skills

Able to work under pressure

Customer service and relations

Education

PSIRA accredited with minimum Grade C qualification

At least 1 year control room experience

Tools

Computer literacy

Job description

Purpose of the role

The above position is vacant at our Cleveland Branch. The overall purpose of this position is to ensure an efficient flow of schedules, issuing of confidential information and tracking of the fleet.

Minimum Requirements

• Clear criminal record
• PSIRA accredited with a minimum Grade C qualification is advantageous
• At least 1 years’ control room experience in the security industry or similar role
• Computer literate (compulsory)
• Excellent verbal and written communication skills
• Able to work under pressure
• Clear disciplinary record
  
  

Job Specification

• Prepare for fleet departures
• Monitoring of the CIT schedules
• Tracking control (taking data from drivers every hour)
• Issuing of OTC Codes to the drivers
• Maintaining contact with all drivers
• Ensure all clients schedules are collected for any given day
• Maintaining all documentation and administration duties
• Constant communication with Branch Management
• CCTV monitoring
• Ensure security and basic access control
• Basic client liaison
  
  

Other Personality Attributes And Core Competencies

• Must be honest and reliable
• Must have good verbal and language abilities
• Pay attention to detail
• Customer service and relations
• Must be self-motivated
• Quality assurance
• Willing to work overtime
  
  

We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on the continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.