Contracts Manager - KZN

Tsebo Solutions Group; Pietermaritzburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A facilities management company in Pietermaritzburg is seeking a Cleaning Operations Manager to oversee cleaning teams and ensure high standards of service delivery. The role involves managing operations, building client relationships, and handling HR issues effectively. Ideal candidates must have a minimum of Matric, relevant tertiary qualifications, and proven experience in cleaning management. Proficiency in MS Excel and excellent organizational skills are essential for this position.

Qualifications

• Minimum of Matric / Grade 12 required.
• Relevant degree or diploma in Retail, Operations, or related.
• Proven experience in cleaning operations and staff supervision.

Responsibilities

• Manage cleaning teams at a site while ensuring performance standards.
• Build strong client relationships for service delivery.
• Manage cleaning materials and stock levels.
• Use a labour management system to meet operational needs.
• Address HR matters including discipline and grievances.
• Conduct site inspections for compliance.
• Support contract retention through service quality.

Skills

Knowledge of cleaning processes and hygiene standards

Ability to interpret SLAs

Understanding of HR procedures

Proficiency in MS Excel

Organisational skills

Education

Matric / Grade 12

Relevant tertiary qualification in Retail or Operations Management

Job description

Duties & Responsibilities

• Manage cleaning teams at a particular site, ensuring performance and attendance standards are consistently met.
• Build and maintain strong client relationships through excellent service delivery.
• Manage cleaning materials and stock levels, ensuring timely replenishment.
• Using a labour management system (e.g.) PRP to plan and schedule labour to meet operational requirements.
• Address HR matters including discipline, grievances, and performance management.
• Conduct regular site inspections to ensure compliance with SLAs and quality standards.
• Support contract retention through consistent service and client satisfaction.

Skills and Competencies

• Strong knowledge of cleaning processes and hygiene standards.
• Ability to interpret SLAs and conduct site audits.
• Basic understanding of HR procedures and labour legislation.
• Proficiency in MS Excel and operational reporting tools.
• Excellent organisational and time management skills.

Qualifications

• Minimum Qualification: Matric / Grade 12.
• Relevant tertiary (Degree, Certificate or Diploma) in Retail, Operations / Retail Management, or related field.
• Experience: Proven experience in cleaning operations and staff supervision.