Contract Manager - Port Elizabeth

Empact Group; Oos-Kaap; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A leading service management company in South Africa seeks a candidate responsible for managing operational staff in integrated services, focusing on hospitality cleaning. The ideal candidate will have at least 5 years of relevant experience, strong people and customer management skills, and be proficient in MS Office. This role requires a proactive approach to maintain service standards and foster client relationships within budget constraints.

Qualifications

• Minimum 5 years' experience in the hospitality sector.
• Experience in highly commercial and sensitive markets is essential.
• People management experience required.
• Valid driver’s license with own vehicle.

Responsibilities

• Manage operational costs and support client services.
• Ensure high-quality service standards from external contractors.
• Proactively engage with clients to build profitable relationships.
• Manage environmental safety according to client strategy.

Skills

Knowledge of the Hospitality cleaning sector

Knowledge of South African and industry-specific laws

Very good customer service skills

Excellent communication skills

Very good management skills

Proactive approach and attention to detail

Excellent interpersonal skills

Ability to manage costs

Education

Minimum 5 years’ cleaning experience in the hospitality sector

Project Management experience in cleaning

Tools

MS Office (Excel, Word)

Job description

Overview

The successful applicant will be responsible for managing all subordinate staff in integrated services in accordance with sector strategy, contract specifications and statutory regulations. This will include managing operational costs, providing operational support, oversee client services, training, audits, and industrial relations related issues in the designated areas.

Education and Experience

• Minimum 5 years’ cleaning experience in the hospitality sector


• Experience in highly commercial and sensitive markets is compulsory


• People management experience


• Project Management experience in cleaning would be an advantage


• Computer literate


• Valid driver’s license with own vehicle

Knowledge, Skills and Competencies

• Knowledge of the Hospitality cleaning sector


• Knowledge of South African and industry-specific laws


• Knowledge of MS Office; specifically Excel and Word


• Knowledge of HSE


• Proactive approach and attention to detail


• Professional


• Very good customer service skills


• Very good management skills


• Excellent communication skills


• Ability to manage and ensure cost remain within the budget and promote costs saving where achievable


• Ability to draft, extract and analyse reports


• Excellent interpersonal and leadership skills


• Sound administration skills


• Ability to adapt to a changing environment and prioritise effectively


• Ability to work flexible hours when required

Key areas of responsibility

• Operational coordination of Soft Services; ensuring that the standard of service received from external contractors is aligned with Client’s and business’ requirements


• Efficient SLA management and proactively engage with clients to build long-term, profitable relationships


• Effective and efficient people management ensuring a high performing team


• Manage environmental safety in line with the client and business strategy