Contract Manager - Healthcare

Bidvest Prestige; Durban; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading facilities management firm in Durban seeks a Contract Manager - Healthcare to implement and manage cleaning solutions in accordance with service level agreements. This role requires a relevant diploma, at least 3 years of experience in facilities management, and strong project management skills. Effective communication and leadership abilities are essential for managing staff performance and building strategic relationships with clients.

Qualifications

• Minimum 3 years relevant experience in Facilities Management.
• Valid SA Drivers License required.
• Intermediate MS Word, Excel, Powerpoint, Project, and Outlook skills.

Responsibilities

• Implement and manage a cleaning solution in accordance with the SLA.
• Conduct daily audits on services rendered and ensure quality standards are maintained.
• Provide monthly reports on compliance to the SLA.

Skills

Facilities Management

Project Management

Customer Relationship Management (CRM)

Financial Management

Intermediate MS Office skills

Knowledge of OHS Act

ISO 9001 Quality Management

Education

NQF Level 6 Diploma in Property Management

Matric (Senior Certificate)

Job description

Job title : Contract Manager - Healthcare

Job Location : KwaZulu-Natal, Durban

Deadline : October 23, 2025

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ROLE PURPOSE

• To implement and manage a cleaning solution for Clients in accordance with the SLA

MAIN OUTPUTS

• Responsible for driving cleaning and hygiene for the Client
• Ensure delivery of efficient service as outlined in the Service Level Agreement (SLA)
• Implementation of an effective HSE, Quality & Risk Management system in conjunction with the Operations Manager, and in accordance to Client needs
• Conduct daily audits on services rendered and ensure that prescribed work quality and standards are sustained
• Assist in the management of projects and provide technical support, where applicable
• Identify gaps and deficiencies in services, advise and effect solutions as part of Continuous Improvement on services rendered
• Explore and recommend innovative methods, based on best practices, in order to bring about cost-effective solutions
• Provide monthly reports and feedback on continued compliance to the SLA
• Building strategic relationships both internally and externally
• Manage staff performance & facilitate improvement through regularly monitoring performance & providing required coaching, support & feedback
• Manage performance & conflicts within subordinate employees & effect corrective actions, in line with company policies / procedure
• Ensure adequate staff placement i.e. prepare suitable shift-roster and manage / approve applicable leave for subordinate employees
• Responsible for training, coaching, mentoring & development of subordinate employees
• Implement cleaner work schedules and evaluate and manage performance

QUALIFICATIONS AND SKILLS

The Applicant must meet the following requirements :

• NQF Level 6 : Diploma Property Management, Project Management, Operations Management or related formal qualification
• Matric (Senior Certificate)
• Valid SA Drivers License
• 3 years relevant experience in Facilities Management, CRM, Property Management & Financial Management
• Facilities Management, CRM, Property Management
• MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), PRP
• Knowledge of OHS Act, ISO 9001 Quality Management

FUNDAMENTAL COMPETENCIES

• Initiative / Proactivity
• Deadline Driven & Highly Motivated
• Stress Tolerant
• Excellent Written Communication
• Solid Supervisory Skills
• Subordinates Capacity Building
• Customer Focus
• Negotiation Skills
• Analytical Skills
• Planning / Scheduling / Objective Setting
• Teamwork & Partnering
• Relationship Building
• Interactive Reasoning
• Excellent Oral Communication
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